Knowledge Management Is a Bullshit Issue Michael Schrage

I think “knowledge management” is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won’t change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Knowledge … | Michael Schrage Continue reading Knowledge Management Is a Bullshit Issue Michael Schrage

Leading Issues in Social Knowledge Management by David Gurteen (2012)

Introduction to Leading Issues in Social Knowledge Management A brief and personal history of Knowledge Management! In its early days, Knowledge Management (KM) was primarily about capturing all the messy unstructured information in an organization; making it searchable and easily accessible to employees. It’s still what most companies mean when they talk about KM – … Continue reading Leading Issues in Social Knowledge Management by David Gurteen (2012)

Ten Years in Knowledge Management David Gurteen

Technology and Democracy The Dialogic Mindset: Learning Emergent Change in a Complex World Posts that link to this paper David Gurteen Biography   Speaker, writer and conversational hostPeople: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth … Continue reading Ten Years in Knowledge Management David Gurteen

Knowledge Is Not a Commodity to Be Stored and Retrieved David Griffiths (2023)

Knowledge is not a commodity to be stored and retrieved; it is a living, breathing entity birthed from the intricate dance of human interaction. It is a vibrant tapestry woven from the threads of human and non-human actors, engaged in a dynamic, ever-evolving network of collaboration and competition. People are not footnotes in this narrative; we are the heart and soul of KM. | David Griffiths Continue reading Knowledge Is Not a Commodity to Be Stored and Retrieved David Griffiths (2023)

The Nonsense of ‘knowledge Management’ Tom Wilson (2002)

Abstract This paper examines critically the origins and basis of ‘knowledge management’, its components, and its development as a field of consultancy practice. Problems in the distinction between ‘knowledge’ and ‘information’ are explored, as well as Polanyi’s concept of ‘tacit knowing’. The concept is examined in the journal literature, the Web sites of consultancy companies, … Continue reading The Nonsense of ‘knowledge Management’ Tom Wilson (2002)

Don’t Do Knowledge Management David Gurteen, 2011

Posts where this video is embedded Don’t Do Knowledge Management   You respond to business problems & develop business opportunities using KM toolsPeople: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth David GurteenChatbot Constraints David GurteenChatbots … Continue reading Don’t Do Knowledge Management David Gurteen, 2011

The Issues at the Core of Ethical Decision-making and Leadership Bruce Lloyd (2009)

Introduction The objective is simple: “Better decision-making.” The only issue is that there are so many different views over what we mean by “better.” At the core of all decision-making is the need to balance Power with Responsibility, as the vehicle for resolving the “better” question. This article explores why that is so difficult? It … Continue reading The Issues at the Core of Ethical Decision-making and Leadership Bruce Lloyd (2009)

Dave Snowden Management Consultant

Dave Snowden is a Welsh management consultant and researcher in the field of knowledge management. Known for the development of the Cynefin framework, he is the founder and chief scientific officer of The Cynefin Company, a Singapore-based management consulting firm specializing in complexity and sensemaking. I have known Dave for many years and follow his … Continue reading Dave Snowden Management Consultant

For All Our Knowledge, We Have No Idea What We’re Talking About David Weinberger

For all our knowledge, we have no idea what we’re talking about. We don’t understand what’s going on in our business, our market, and our world. Knowledge Management shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It’s through stories that we understand how the world works. | David Weinberger Continue reading For All Our Knowledge, We Have No Idea What We’re Talking About David Weinberger

Curious: the Desire to Know and Why Your Future Depends on It by Ian Leslie (2014)

In this book, Curious, Ian Leslie makes a passionate case for the cultivation of our “desire to know.” Drawing on fascinating research from psychology, economics, education, and business, Ian looks at what feeds curiosity and what starves it and finds surprising answers. Curiosity is a mental muscle that atrophies without regular exercise and a habit … Continue reading Curious: the Desire to Know and Why Your Future Depends on It by Ian Leslie (2014)

Knowledge Café: Create an Environment for Successful Knowledge Management by Benjamin C. Anyacho

The Knowledge Café by Benjamin Anyacho is a mindset and environment for engaging, discussing, and exchanging knowledge within a group, either face-to-face or virtually. At the café, participants can discuss hard-to-solve project issues or resolve a family or community crisis. This metaphorical town square supports knowledge circulation and rejuvenation and increases its velocity—making it a breeding ground for … Continue reading Knowledge Café: Create an Environment for Successful Knowledge Management by Benjamin C. Anyacho

Nancy Dixon Researcher and consultant

Nancy Dixon is a researcher and consultant who focuses on the people side of knowledge management. Nancy is a good friend and we are working closely together along with John Hovell to develop the concept of Conversational Leadership. Sharing Tacit Knowledge – the story about Xerox Copy Repair Technicians | Nancy Dixon WebsiteCommon Knowledge AssociatesLinkedinNancy DixonBlogConversation … Continue reading Nancy Dixon Researcher and consultant

Knowledge Sharing and Knowledge Cafés – a Case Study in Higher Education Desireé J Cranfield, Isabella M Venter, Sue Evans, Ellen Spender

Abstract Higher Education Institutions are knowledge intensive institutions. Academics are considered knowledge workers within a knowledge society, with a remit to create and transfer knowledge to their students, as well as to distribute and share the knowledge created from research undertaken. These forms of knowledge sharing within Higher Education Institutions happen as part of the … Continue reading Knowledge Sharing and Knowledge Cafés – a Case Study in Higher Education Desireé J Cranfield, Isabella M Venter, Sue Evans, Ellen Spender

John Hovell Practitioner, speaker, and author in OD/KM strategies

John Hovell is a practitioner, speaker, and author in OD/KM strategies. John is a good friend; we are working closely to develop . LinkedinJohn HovellTwitter@klowey22YouTubeJohn HovellGoogleJohn Hovell Twitter Tweets by John Hovell Posts: John HovellC-group Develop your interpersonal and conversational skillsThree Questions for Meaningful Conversations Clarify focus, approach, and community-building in discussionsBooks: John HovellC-group Develop … Continue reading John Hovell Practitioner, speaker, and author in OD/KM strategies

Knowledge Café’s, Informal Conversations, Sharing Teaching Best Practice Desireé Cranfield, David Gurteen (2020)

Abstract Since March 2020, the pandemic has changed the way teaching within Higher Education in the UK and indeed the world, is conducted. A sudden shift to online teaching necessitated a rethink of the best teaching approaches and methods to engage students and support good student experience while using the digital teaching platform as a … Continue reading Knowledge Café’s, Informal Conversations, Sharing Teaching Best Practice Desireé Cranfield, David Gurteen (2020)

Conversational Leadership David Gurteen, 2019

David Gurteen talks with Nick Stone about Conversational Leadership People: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth David GurteenChatbot Constraints David GurteenChatbots as Critical Thinking Partners – Talk for Bibliotheca Alexandrina David Gurteen … Continue reading Conversational Leadership David Gurteen, 2019

Teaching Innovation, Conversations, Community of Practice: Using Knowledge Cafe’s to Share Teaching Best Practice … D.J. Cranfield, D. Gurteen (2020)

Abstract The Internet of Things has brought about changes in the way we live, work and play, enabling enhanced connectedness with associated radical opportunities to improve every sector and area of our lives. Access to information is continuous, ubiquitous, time and place independent, which has revolutionized the workplace, becoming progressively complex, and continually changing. With … Continue reading Teaching Innovation, Conversations, Community of Practice: Using Knowledge Cafe’s to Share Teaching Best Practice … D.J. Cranfield, D. Gurteen (2020)

Chatbots and Genai in Knowledge Management Chatbots are more than just question/answer machines

Uses of Chatbots Artificial Intelligence and the Quest for Knowledge Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management and artificial intelligence intersect in exciting ways. GenAI tools like ChatGPT are often considered alternatives to traditional search engines … Continue reading Chatbots and Genai in Knowledge Management Chatbots are more than just question/answer machines

From Mind to Information – the Role of AI in Knowledge Encoding The Evolution of Knowledge Encoding

Artificial Intelligence and the Quest for Knowledge The Postproduction Paradigm – AI and the Art of Remixing Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge exists in our minds, and traditional methods of encoding this knowledge into information … Continue reading From Mind to Information – the Role of AI in Knowledge Encoding The Evolution of Knowledge Encoding

Don’t Do Knowledge Management You respond to business problems & develop business opportunities using KM tools

Organizations often talk about Knowledge Management as if it’s a goal in itself. Treating KM as a separate initiative distracts from actual business needs and outcomes. Real value comes from using KM tools and methods to solve business problems and pursue opportunities that matter. Continue reading Don’t Do Knowledge Management You respond to business problems & develop business opportunities using KM tools

Knowledge Cafés at PSMA Australia Using the Knowledge Café process to run a Knowledge Management Forum

Knowledge Cafés at the Nigerian National Petroleum Corporation Groucho Club Sales Café Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close This is a story written by Alison Jones, a Knowledge Manager at PSMA Australia, in which she explains how … Continue reading Knowledge Cafés at PSMA Australia Using the Knowledge Café process to run a Knowledge Management Forum

Introduction: Knowledge Café Improving decision-making, innovation, and collaboration

Knowledge Café: Getting Started The Knowledge Café Metaphor Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close The Knowledge Café is a conversational method that gathers a group of people to share knowledge and experiences, learn from one another, build … Continue reading Introduction: Knowledge Café Improving decision-making, innovation, and collaboration

The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management

Knowledge Management has evolved since the mid-90s, shifting from managing information to building collective knowledge. The challenge lies in adapting KM practices to meet today’s complex needs. A four-level framework can provide a structured approach, helping organizations move from information management to supporting agency and communityship. Continue reading The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management