an online book by David Gurteen
Knowledge Management (KM) is practiced through activities that support making sense of information, decision-making, strategy formulation and implementation, learning, creativity, and innovation.
Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data. It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals. Courses in business administration, information systems, management, libraries, and information science are all part of knowledge management, a discipline that has been around since 1991. Information and media, computer science, public health, and public policy are some of the other disciplines that may contribute to KM research. Numerous academic institutions provide master's degrees specifically focused on knowledge management. As a component of their IT, human resource management, or business strategy departments, many large corporations, government agencies, and nonprofit organizations have resources devoted to internal knowledge management initiatives. These organizations receive KM guidance from a number of consulting firms. Organizational goals including enhanced performance, competitive advantage, innovation, sharing of lessons learned, integration, and ongoing organizational improvement are usually the focus of knowledge management initiatives. These initiatives are similar to organizational learning, but they can be differentiated by their increased emphasis on knowledge management as a strategic asset and information sharing. Organizational learning is facilitated by knowledge management. The setting of supply chain may be the most challenging situation for knowledge management since it involves several businesses without a hierarchy or ownership tie; some authors refer to this type of knowledge as transorganizational or interorganizational knowledge. industry 4.0 (or 4th industrial revolution) and digital transformation also add to that complexity, as new issues arise from the volume and speed of information flows and knowledge generation.
Credit: Wikipedia - knowledge_managementI think “knowledge management” is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won’t change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Knowledge … | Michael Schrage Continue reading Knowledge Management Is a Bullshit Issue Michael Schrage
Introduction to Leading Issues in Social Knowledge Management A brief and personal history of Knowledge Management! In its early days, Knowledge Management (KM) was primarily about capturing all the messy unstructured information in an organization; making it searchable and easily accessible to employees. It’s still what most companies mean when they talk about KM – … Continue reading Leading Issues in Social Knowledge Management by David Gurteen (2012)
Our most effective knowledge management tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves are what determine our success in creating new knowledge as well as sharing that knowledge with each other. | Nancy Dixon Continue reading Our Most Effective Knowledge Management Tool Is Conversation Nancy Dixon
Technology and Democracy The Dialogic Mindset: Learning Emergent Change in a Complex World Posts that link to this paper David Gurteen Biography Speaker, writer and conversational hostPeople: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth … Continue reading Ten Years in Knowledge Management David Gurteen
Knowledge is not a commodity to be stored and retrieved; it is a living, breathing entity birthed from the intricate dance of human interaction. It is a vibrant tapestry woven from the threads of human and non-human actors, engaged in a dynamic, ever-evolving network of collaboration and competition. People are not footnotes in this narrative; we are the heart and soul of KM. | David Griffiths Continue reading Knowledge Is Not a Commodity to Be Stored and Retrieved David Griffiths (2023)
Abstract This paper examines critically the origins and basis of ‘knowledge management’, its components, and its development as a field of consultancy practice. Problems in the distinction between ‘knowledge’ and ‘information’ are explored, as well as Polanyi’s concept of ‘tacit knowing’. The concept is examined in the journal literature, the Web sites of consultancy companies, … Continue reading The Nonsense of ‘knowledge Management’ Tom Wilson (2002)
There’s no such thing as knowledge management; there are only knowledgeable people. Information only becomes knowledge in the hands of someone who knows what to do with it. | Peter Drucker Continue reading There’s No Such Thing as Knowledge Management Peter Drucker
Posts where this video is embedded Don’t Do Knowledge Management You respond to business problems & develop business opportunities using KM toolsPeople: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth David GurteenChatbot Constraints David GurteenChatbots … Continue reading Don’t Do Knowledge Management David Gurteen, 2011
Description This is an article on Societal Knowledge Management that looks at the future of Knowledge Management. I wrote it for the Henley Forum and it was published in May 2021. It draws on and is linked to much of the material in this blook. Author David Gurteen Article Size and Structure of Freely Forming … Continue reading Societal Knowledge Management David Gurteen (2021)
Introduction The objective is simple: “Better decision-making.” The only issue is that there are so many different views over what we mean by “better.” At the core of all decision-making is the need to balance Power with Responsibility, as the vehicle for resolving the “better” question. This article explores why that is so difficult? It … Continue reading The Issues at the Core of Ethical Decision-making and Leadership Bruce Lloyd (2009)
Dave Snowden is a Welsh management consultant and researcher in the field of knowledge management. Known for the development of the Cynefin framework, he is the founder and chief scientific officer of The Cynefin Company, a Singapore-based management consulting firm specializing in complexity and sensemaking. I have known Dave for many years and follow his … Continue reading Dave Snowden Management Consultant
For all our knowledge, we have no idea what we’re talking about. We don’t understand what’s going on in our business, our market, and our world. Knowledge Management shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It’s through stories that we understand how the world works. | David Weinberger Continue reading For All Our Knowledge, We Have No Idea What We’re Talking About David Weinberger
In this book, Curious, Ian Leslie makes a passionate case for the cultivation of our “desire to know.” Drawing on fascinating research from psychology, economics, education, and business, Ian looks at what feeds curiosity and what starves it and finds surprising answers. Curiosity is a mental muscle that atrophies without regular exercise and a habit … Continue reading Curious: the Desire to Know and Why Your Future Depends on It by Ian Leslie (2014)
Our approach to Knowledge Management is far more than stick or carrot. We say, “Knowledge Sharing is your job. Do it! As a reward, you may keep your job.” | Bob Buckman Continue reading Knowledge Sharing Is Your Job. Do It! Bob Buckman
Knowledge Management should be focused on real, tangible intractable problems not aspirational goals. It should deal pragmatically with the evolutionary possibilities of the present rather than seeking idealistic solutions. | Dave Snowden Continue reading Knowledge Management Should Deal with the Evolutionary Possibilities of the Present Dave Snowden
The Knowledge Café by Benjamin Anyacho is a mindset and environment for engaging, discussing, and exchanging knowledge within a group, either face-to-face or virtually. At the café, participants can discuss hard-to-solve project issues or resolve a family or community crisis. This metaphorical town square supports knowledge circulation and rejuvenation and increases its velocity—making it a breeding ground for … Continue reading Knowledge Café: Create an Environment for Successful Knowledge Management by Benjamin C. Anyacho
Nancy Dixon is a researcher and consultant who focuses on the people side of knowledge management. Nancy is a good friend and we are working closely together along with John Hovell to develop the concept of Conversational Leadership. Sharing Tacit Knowledge – the story about Xerox Copy Repair Technicians | Nancy Dixon WebsiteCommon Knowledge AssociatesLinkedinNancy DixonBlogConversation … Continue reading Nancy Dixon Researcher and consultant
Abstract Higher Education Institutions are knowledge intensive institutions. Academics are considered knowledge workers within a knowledge society, with a remit to create and transfer knowledge to their students, as well as to distribute and share the knowledge created from research undertaken. These forms of knowledge sharing within Higher Education Institutions happen as part of the … Continue reading Knowledge Sharing and Knowledge Cafés – a Case Study in Higher Education Desireé J Cranfield, Isabella M Venter, Sue Evans, Ellen Spender
John Hovell is a practitioner, speaker, and author in OD/KM strategies. John is a good friend; we are working closely to develop . LinkedinJohn HovellTwitter@klowey22YouTubeJohn HovellGoogleJohn Hovell Twitter Tweets by John Hovell Posts: John HovellC-group Develop your interpersonal and conversational skillsThree Questions for Meaningful Conversations Clarify focus, approach, and community-building in discussionsBooks: John HovellC-group Develop … Continue reading John Hovell Practitioner, speaker, and author in OD/KM strategies
Abstract Since March 2020, the pandemic has changed the way teaching within Higher Education in the UK and indeed the world, is conducted. A sudden shift to online teaching necessitated a rethink of the best teaching approaches and methods to engage students and support good student experience while using the digital teaching platform as a … Continue reading Knowledge Café’s, Informal Conversations, Sharing Teaching Best Practice Desireé Cranfield, David Gurteen (2020)
David Gurteen talks with Nick Stone about Conversational Leadership People: David GurteenDavid Gurteen Keynote speaker, writer and conversational facilitatorBooks: David GurteenA Conversation Architect Designs Strategic Conversations David GurteenAPM Conference: Conversational Leadership David Gurteen (2016)Being Truthful Versus Telling the Truth David GurteenChatbot Constraints David GurteenChatbots as Critical Thinking Partners – Talk for Bibliotheca Alexandrina David Gurteen … Continue reading Conversational Leadership David Gurteen, 2019
Abstract The Internet of Things has brought about changes in the way we live, work and play, enabling enhanced connectedness with associated radical opportunities to improve every sector and area of our lives. Access to information is continuous, ubiquitous, time and place independent, which has revolutionized the workplace, becoming progressively complex, and continually changing. With … Continue reading Teaching Innovation, Conversations, Community of Practice: Using Knowledge Cafe’s to Share Teaching Best Practice … D.J. Cranfield, D. Gurteen (2020)
Organizations and individuals face increasing complexity and uncertainty. Relying on isolated knowledge limits understanding and leads to biased decisions. Sharing ideas and insights through conversation helps people make sense of information, solve problems, and adapt to change together. Continue reading Introduction: Knowledge Management Knowledge Management is not an oxymoron
Effective Knowledge Management is crucial in today’s complex world, however, the distinction between terms like data, information, knowledge, explicit, tacit, and implicit knowledge can often be confusing. It is important to have a clear understanding of the differences. Continue reading Data, Information and Knowledge What’s the difference?
Uses of Chatbots Artificial Intelligence and the Quest for Knowledge Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management and artificial intelligence intersect in exciting ways. GenAI tools like ChatGPT are often considered alternatives to traditional search engines … Continue reading Chatbots and Genai in Knowledge Management Chatbots are more than just question/answer machines
Artificial Intelligence and the Quest for Knowledge The Postproduction Paradigm – AI and the Art of Remixing Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge exists in our minds, and traditional methods of encoding this knowledge into information … Continue reading From Mind to Information – the Role of AI in Knowledge Encoding The Evolution of Knowledge Encoding
You can adapt the Knowledge Café process in a variety of ways and put the Café to a multiplicity of different purposes. This series of Knowledge Cafés ran by NASA was used to identify risk issues and how to mitigate those risks. Continue reading Knowledge Cafés at NASA Identifying risk issues, and meaningful mitigation approaches
There are several ways of attempting to “know something” (acquiring knowledge). Some of them are more reliable than others. Continue reading Ways of Knowing Ways of acquiring knowledge
What is the difference between information and knowledge? Continue reading Knowledge Only Exists in the Mind Everything else is information
Knowledge Management and Information Management are often conflated, but this confusion can be resolved by understanding the clear distinction between knowledge and information. Continue reading Knowledge and Information Management (KIM) Distinguishing Knowledge Management from Information Management
Organizations often talk about Knowledge Management as if it’s a goal in itself. Treating KM as a separate initiative distracts from actual business needs and outcomes. Real value comes from using KM tools and methods to solve business problems and pursue opportunities that matter. Continue reading Don’t Do Knowledge Management You respond to business problems & develop business opportunities using KM tools
Knowledge Cafés at the Nigerian National Petroleum Corporation Groucho Club Sales Café Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close This is a story written by Alison Jones, a Knowledge Manager at PSMA Australia, in which she explains how … Continue reading Knowledge Cafés at PSMA Australia Using the Knowledge Café process to run a Knowledge Management Forum
Is knowledge power, or is it potential power? And if knowledge is not power, what is power? Continue reading Knowledge Is Not Power Our ability to influence people is power
Knowledge Café: Getting Started The Knowledge Café Metaphor Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close The Knowledge Café is a conversational method that gathers a group of people to share knowledge and experiences, learn from one another, build … Continue reading Introduction: Knowledge Café Improving decision-making, innovation, and collaboration
Knowledge Management has evolved since the mid-90s, shifting from managing information to building collective knowledge. The challenge lies in adapting KM practices to meet today’s complex needs. A four-level framework can provide a structured approach, helping organizations move from information management to supporting agency and communityship. Continue reading The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management
Say So, If You Don’t Have an Opinion Owning Our Mistakes ** Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Carpe diem is a Latin aphorism, usually translated as “seize the day” or “pluck the day [as it is … Continue reading Carpe Diem – Seize the Day Seize the day everyone
Knowledge Management tends to focus on the management of information in the belief that if we have more information, better quality information, and more accessible information, we will do our jobs better. This belief is just not true. We need more Continue reading We Know So Much but Understand So Little It is through conversation we make sense of the world
