Nancy Dixon is a researcher and consultant who focuses on the people side of knowledge management.
Nancy is a good friend and we are working closely together along with John Hovell to develop the concept of Conversational Leadership.
Sharing Tacit Knowledge – the story about Xerox Copy Repair Technicians | Nancy DixonOur most effective knowledge management tool is conversation.
The words we choose, the questions we ask, and the metaphors we use to explain ourselves are what determine our success in creating new knowledge as well as sharing that knowledge with each other.
- Collective Sense-making The Knowledge Café is a powerful collective sense-making tool
- Learn by Talking When speaking we organize cognitively what we know
- Sharing Knowledge Through Conversation Knowledge isn't there the way ore is buried
- Speak with Less Conviction Speaking with conviction inhibits learning
Quotations: Nancy Dixon (1)
Image Credits: Midjourney
(Public Domain)In-person, 7–11 September 2026, Warbrook House, Hampshire, UK
We are living and working in conditions of uncertainty, complexity, and rapid change. Many leadership approaches still rely on control, expertise, and tools that no longer fit the realities people face.
This week-long immersive workshop brings people together to practise Conversational Leadership as a shared, lived experience. It is not a training course but a space to slow down, think together, and explore how leadership emerges through dialogue, responsibility, and real engagement.