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Chapter: The Challenge of Complexity
In this chapter, The Challenge of Complexity, I start by talking about the problems we face in the world. I look at the context. I look at what I think to be the root cause. And I introduce Conversational Leadership as a powerful though maybe not a complete response. In our complex world, there are no silver bullets to any of the problems we face.
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Chapter: Principles of Conversational Leadership
In this chapter, Principles of Conversational Leadership, I look at the five principles which underpin Conversational Leadership.
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- Introduction: Principles of Conversational Leadership The Principles of Conversational Leadership
- I. Take Responsibility We can choose to take responsibility for the changes we wish to see in the world
- II. Embrace Complexity We need to understand complexity & its implications
- III. Practice Leadership We need to practice leadership
- IV. Leverage the Power of Conversation We need to improve our conversational skills
- V. Nurture Community We need to care more about each other
Chapter: Our Evolutionary Journey
In this chapter, Our Evolutionary Journey, Our Evolutionary Journey, I explore our evolutionary journey past, present and future, from the Big Bang to the death of the Universe.
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- Introduction: Our Evolutionary Journey From the Big Bang to the universe's death
- We Are Stardust We are literally part of the universe, not separate from it
- Our Past Evolutionary Journey The journey from the Big Bang to the present day is a remarkable story
- What Does Our Future Biological Evolution Hold? With advances in science and technology
- Post-biological Evolution ** Evolution is not limited to biological evolution
- Understanding Teleology ** Exploring the concept of teleology
- The Meaning of Purpose ** Purpose has a nuanced meaning
- Fundamental Questions About Human Life ** Whis is the purpose of life and humanity?
- Why Does Human Life Exist? ** Why are we here?
- What Is the Purpose of Life? ** What is the meaning of an individual human life?
- What Is the Purpose of Humanity ** What is our collective purpose?
- Longtermism Doing the most good possible from a civilization-scale perspective
Chapter: The Power of Conversation
In this chapter, The Power of Conversation, I explore the power of conversation. The chapter consists of an electric mix of insights into the nature and power of conversation.
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- Introduction: the Power of Conversation A powerful, adaptable human technology
- What Is a Real Conversation? There is more to conversation than just talking or exchanging messages
- The Language of Conversation and Speech Wikipedia descriptions of words describing conversation and speech
- The Value of Conversation ** Why are conversations so valuable?
- The Purposes of Conversation Real conversation serves one or more purposes
- Conversational Capacities Prerequisites to a good conversation
- Levels of Conversation ** Four levels of conversation
- Dialogue Vs Debate ** Exploring together vs winning
- Conversation Is a Dance ** Conversation and dance are both improvisational
- Improving Informal Conversations ** Add a little structure
- Life Is a Conversation ** Life is a conversation between ourselves and the world around us
- Freedom of Speech Freedom of speech is not just another value
- Conversation Is More Than Communication Conversation shapes our lives
- The Difference Between Dialogue and Debate ** In dialogue, finding common ground is the goal while in debate, winning is the goal
- The Jazz of Conversations Drawing Parallels Between Jazz Improv and Conversations
- Meetings and Conversations Serve Two Purposes There is a second purpose to any meeting which we often overlook
- Why Face-to-face Interaction Matters ** Our social life is essential to our wellbeing and health
- Orality ** The practice of transmitting knowledge, culture, and traditions through spoken language
- Friends with Cognitive Benefits Engaging in short friendly conversations improves people's thinking
- Verbal Judo ** Using one's words to prevent, de-escalate, or end an attempted assault.
- Cognitive Diversity Seeing and processing the world differently
- Contra-conversations **
- Turn-taking in Conversation When we talk we take turns
- Conversation Theory ** Gordon Pask
- Our Most Powerful Technology Is Conversation Conversation - an overlooked human technology
- The Myth of Thamus and Theuth Does writing allow the pretense of understanding, rather than true understanding?
- Our Brains Are Designed for Conversation That is why we find conversation so easy
- Connecting Minds Connecting and synchronising minds
- Thinking Together Talking with each other beats talking to ourselves
- Hard Conversation Conversation is anything but soft and wooly
- Let’s Have More Interesting Conversations It's our job
- Conversation Sharpens the Saw It is not a waste of time
- Organizational Conversation ** The conversation is the organization
- Bake Conversation Into All That We Do ** There are so many ways to leverage conversation
- Betrayed by Our Laughter Our sense of humor is something we find hard to fake or suppress
- Conversation Is Not a Panacea for All Our Problems ** But it goes a long way
- Become a Conversation Architect A conversation architect designs and convenes conversations
- Oracy The ability to express oneself in and understand spoken language
- Rhetoric To influence people through speech or writing
- What Is the Difference Between Rhetoric and Oracy? Rhetoric is monologue, oracy is dialogue
Chapter: Conversational Leadership
In this chapter, Conversational Leadership, I introduce the concept of Conversational Leadership and examine its history.
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Chapter: Practicing Conversational Leadership
In this chapter, Practicing Conversational Leadership, I start to explore what it means to practice Conversational leadership.
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- Indroduction: Practicing Conversational Leadership Anyone can practice conversational leadership
- Conversational Leadership Mindset Developing a Conversational Leadership mindset
- The Impact of Cognitive Biases in Conversation Cognitive biases can lead to flawed or irrational conclusions in a conversation
- The Perils of Binary Bias: Why Binary Thinking Divides Us ** Simplifying complex issues into two extreme and opposing categories
- Use of Self ** Using who we are to be more effective in life
Chapter: Conversational Leadership Skills
In this chapter, Conversational Leadership Skills, I look at some of the skills we need to practice Conversational Leadership effectively, why they are important, and how to develop them.
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- Introduction: Conversational Leadership Skills The technical abilities we use during a conversation
- Oracy Is a Core Conversational Leadership Skill Communicating effectively in spoken language
- Conversational Self-awareness ** Being aware of our own thoughts, feelings, and behaviors during a conversation
- Conversational Awareness ** The skill of being able to pay attention to various elements of a conversation
- Empathy ** Understanding and share the feelings of others
- Cultural Competence ** Appreciating, and effectively interacting with people from different cultures and backgrounds
- Open Mindedness ** Willingness to seek and weigh evidence that challenges our beliefs, plans, or objectives
- Critical Thinking ** Analyzing information and arguments to make sound judgments and decisions
- Active Listening ** Listening attentively to understand and retain communicated information
- The Art of Navigating Conversations Choosing our repsonses carefully
- Conversational Continuous Self-improvement ** Making ongoing incremental improvements to our conversations
- Difficult Conversations Navigating emotionally challenging conversations
- Impossible Conversations Navigating conversations across ideological divides
Chapter: Conversational Leadership Habits
In this chapter, Conversational Leadership Habits, I look at some of the habitual ways we communicate face-to-face and practice Conversational Leadership.
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- Introduction: Conversational Habits The habitual ways in which we practice Conversational Leadership
- Make Time to Talk The lack of time for conversation is just an excuse
- Talk More The essence of Conversational Leadership is to talk with people more
- Talk with Strangers Why and how should you talk with strangers?
- Make Big Talk Make big talk not small talk
- Connect More Connect more broadly, more deeply
- Connect People Purposefully connect people with each other
- Eat with Others We should make it a priority to eat with others whenever possible
- Construct Steel Arguments Not Straw Ones We need to learn to argue more effectively to get at the truth
- Ask Questions ** Be curious - ask more questions
- Converse in Good Faith Be sincere, fair, open, and honest, regardless of the outcome
- Say So, If We Don’t Have an Opinion It's perfectly OK to say ‘Sorry, I don’t know’
- Carpe Diem – Seize the Day Seize the day everyone
- Admit When We Are Wrong ** We find it difficult to admit when we are wrong
- Speak Up Express our opinions frankly and openly
- Speak Last Learn to be the last to speak
- Speak in Plain Language We should use everyday natural language that everyone understands.
- Turn Monologues Into Dialogues Talk with people rather than talk at them
- Take Responsibility for the Conversation ** We all need to take responsibility for the quality of our conversations
- Speak with Less Conviction Speaking with conviction inhibits learning
- Disagree Constructively How to disagree well
- Reduce Emailing and Texting ** Start talking
- Show Respect Failing to respect one another negatively impacts the future for all of us
- Tell the Truth Lies distort the world
- Listen to Ignite Thinking Listening is not a passive act - it's a powerful act of creation
- Listen Empathically ** Most people do not listen with the intent to understand; they listen with the intent to reply
- Listen with the Intent to Understand Don't listen with the intent to reply
- Encourage Dissent Fear, uncertainty and doubt are good things
- Don’t Give Advice Especially when it is sought
- Banter with Care Banter: the playful and friendly exchange of teasing remarks
- Stop Ditting Ditting is the dubious art of trumping the previous person's story
- Hold Strong Opinions Weakly ** I have no doctrine, I carry on a dialogue
- Don’t Give Speeches Convene conversations
- Avoid Anonymity Anonymity kills the conversation
Chapter: Conversational Leadership Methods
In this chapter, Conversational Leadership Methods, I explore some of the more powerful conversational methods that anyone can use.
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- Introduction: Conversational Methods Ways of structuring conversations
- After-action Reviews What was learned and what could be done better the next time
- Anecdote Circles A narrative technique to guide participants in sharing stories
- Conversation Covenant Creating a psychologically safer space for impossible conversations
- Brainstorming A group discussion to produce a list of ideas or solutions to a problem.
- Brown-bag Lunches ** An informal opportunity to learn at work
- C-group Develop your interpersonal and conversational skills
- Bridging Divides **
- Community of Innovation ** A form of community of practice that is dedicated to the support of innovation.
- Community of Practice ** A group of people who share a passion for something they do
- Connection Before Content Without relatedness, no work can occur
- Conversare Events Social gatherings which people engage in one-to-one conversation with a stranger
- Debate Argument is meant to reveal the truth, not to create it
- The Dérive An unplanned journey through a urban landscape
- Dialogue Dialogue is a disciplined form of conversation
- Dialogic Organization Development From a dialogic perspective, change results from transformational conversations
- Flipped Teaching Speech is a bad medium for communicating information - so watch lectures at home
- The Power of Huddles How brief team gatherings can align, motivate, and connect
- The Oracy Lab An experimental space for exploring the power and possibilities of conversations
- Ongoing Performance Conversations From annual performance reviews to on-going performance conversations
- Open Space Technology ** No formal agenda
- Peer Learning Unlocking collective wisdom
- Peer Assist Learn from your peers; someone has already done it
- Pitching by Conversation ** Ditch the pitch
- Randomised Coffee Trials It is just a coffee, but at the same time it is much more
- Ritual Dissent ** A structured way for a group of peers to criticize proposals or ideas
- Speed Consulting Drawing on the experience of others
- Speed-conversation Without relatedness, no work can occur
- Street Epistemology Exploring deeply held beliefs
- Reverse Brainstorming Café Brainstorming the opposite of what you want
- Theodore Zeldin’s Conversation Dinners Dinner and a stimulating conversation with a stranger
- Town Hall Meeting ** A meeting in which a report is made and participants have an opportunity to ask questions
- Unhurried Conversations ** Time to think differently
- World Café A conversational process intended to facilitate open and intimate discussion
Chapter: Discourse and Narrative
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- Introduction: Discourse and Narrative **
- Varieties of Discourse Discourse - a verbal interchange of ideas especially conversation
- Narrative and Story ** Narrative provides a way of looking at and interpreting the world.
- The Narrative Paradigm All meaningful communication occurs via storytelling or reporting of event
- Storytelling ** A powerful tool for effective communication, engagement, and influence
- Dominant Discourse and Narrative ** Shape the world
- Weaponizing Public Discourse **
- The Power of Discourse and Narrative ** How stories shape our individual and collective realities
Chapter: Community
In this chapter, Community, I explore the concept of community, what Henry Mintzberg calls communityship and what it takes to nurture and sustain a community.
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- Introduction: Community ** Members of a community care about each other
- Caring We naturally take responsibility for the people and the things that we care about
- What Makes a Real Community? Members of a community care about each other
- What Is Communityship? Where everyone in a community practices leadership
- Politics Is Life We can't escape it
- We All Have the Freedom to Choose If We Choose To The last of human freedoms
- Lashon Hara Jewish religious term for derogatory speech
- Gossip and Lashon Hara Conversation about other people
- Leadership Is a Practice Not a Position of Authority Anyone can practice leadership
- Ownership, Not Buy-in We need to move from buy-in to ownership
- Shared Meaning To understand each other's perspectives well enough to accept them
- Culture Basic tacit assumptions about how the world works
- Reframing Questions Shifting perspective changes the conversation
- Exploring the Multifaceted Roles of Trust in Relationships and Society Without trust our civilization would collapse
- Raising the Ships on the Sea The comedy or cornucopia of the commons
- Invitation and Community ** Invitation is a fundamental way of being in a community
- Everyone Believes They’re the Good Guy The only real way to disarm your enemy is to listen to them
- Working Together ** Working together rather than manipulating each other
- We’re All Different ** We need to get to know each other better
Chapter: The Knowledge Café
In this chapter, The Knowledge Café, I look broadly at the Knowledge Café, its principles, how it can be applied, and some stories of how various organizations are using it.
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- Introduction: Knowledge Café Improving decision-making, innovation, and collaboration
- The Knowledge Café Metaphor A metaphor for the type of conversation you have in a Café
- A Knowledge Café Is a Gathering It is not a meeting
- What’s New About the Knowledge Café? In some ways it is not new but in others it isn't
- Knowledge Café History It began on September 5th, 2002 at the Strand Palace Hotel in London
- Knowledge Café Outcomes The outcomes are what you take away in your head
- Knowledge Café Applications The Knowledge Café is a highly adaptable tool
- Knowledge Cafés and Communities of Practice ** There is a difference
- The Differences Between the Knowledge Café and the World Café There are some significant differences
- Videos: Knowledge Cafés A selection of videos from past Knowledge Cafés
- Knowledge Café: Getting Started Make an impact
Chapter: Knowledge Café Principles
In this chapter, Knowledge Café Principles, I look at the principles that underpin and shape the core structure of the Knowledge Café.
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- Introduction: Knowledge Café Principles Create a conversational environment
- Knowledge Café Principle: Conversation Is Sovereign It's all about the conversation
- Knowledge Café Principle: Everyone Has an Equal Voice Everyone is an equal participant
- Knowledge Café Principle: Create a Safe Space Where conversation can flourish
- Knowledge Café Principle: No Preconceived Outcomes The outcomes are emergent
- Knowledge Café Principle: Preserve the Flow Conversational flow should not be interrupted
- Knowledge Café Principle: Engage in Small Groups Real conversation takes place in small groups
- Knowledge Café Principle: Dialogue Not Debate Be prepared to emerge a slightly different person
Chapter: Knowledge Café Process
In this chapter, Knowledge Café Process, I look in detail at the Knowledge Café process.
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- Introduction: Knowledge Café Process
- Knowledge Café: Process How to run a Knowledge Café
- Knowledge Café: the Host The role of the Knowledge Café host
- Knowledge Café: the Speaker The role of the Knowledge Café speaker
- Knowledge Café: the Talk The Knowledge Café initiating talk
- Knowledge Café: Table Hosts In a Knowledge Café there are no table hosts
- Knowledge Café: Small Group Conversations The small group conversations are the heart of the Café
- Knowledge Café: Moving Between Groups Don't complicate it
- Knowledge Café: Circle Conversation A whole or large group conversation
- Knowledge Café: Sharing Actionable Insights One idea, lesson learned or insight taken away from a Café
- Knowledge Café: Going Off-topic It is OK to off-topic
- Knowledge Café: No Report-outs There is nothing more boring than a report-out
Chapter: Knowledge Café Design
In this chapter, Knowledge Café Design, I explain how to design a Knowledge Café.
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- Introduction: Knowledge Café Design **
- Knowledge Café: Design Checklist Knowledge Cafés should be thoughtfully designed
- Knowledge Café: Purpose Every Knowledge Café should have a clear purpose
- Knowledge Café: Roles There are a number of different Knowledge Café players
- Knowledge Café: Duration A Knowledge Café can last from one to three hours
- Knowledge Café: Naming You don't have to call it a Knowledge Café
- Knowledge Café: Who to Invite Who to invite and who not to invite
- Knowledge Café: Invitation People should not be coerced to participate in any way
- Knowledge Café: Number of Participants The ideal number of participants is between 12 and 24
- Knowledge Café: Triggering the Conversation There are a number of ways in which you can trigger the conversation
- Knowledge Café: Setting the Context with Video ** A short video makes a good way to set the context for a Café conversation
- Knowledge Café: Posing the Question To trigger the conversation
- Knowledge Café: Small Group Design The ideal small group size is three or four
- Knowledge Café: Large Group Design ** The Knowledge Café works best for between twelve to twenty-four people
- Knowledge Café: Required Resources ** You do not need a lot of resources to run a Café
- Knowledge Café: Conversational Topics Some examples
- Knowledge Café: Measuring Success The outcomes are what you take away in your head - note taking is a distraction
- Knowledge Café: Capturing Outcomes The outcomes are what you take away in your head - note taking is a distraction
- Knowledge Café: Graphic Recording ** Real-time capture of the Café conversations in pictures, words, and color
- Knowledge Café: Background Music ** Don't let background music detract from the conversations
Chapter: Knowledge Café Variations
In this chapter, Knowledge Café Variations, I take a look at the different ways in which a Café may be adapted and run or similar methods to the Knowledge Café such as the World Café.
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- Introduction: Knowledge Café Variations ** There are many variations of the Knowledge Café concept
- Espresso Café Espresso has more caffeine per unit volume than most coffee beverages
- Knowledge Café Debate Debate sharpens up the important aspects of the issue under discussion
- Ritual Dissent Café ** A Café style adaptation of the Ritual Dissent process
- Café Style Meetings Hold conversations, not meetings
Chapter: Knowledge Café Space
In this chapter, Knowledge Café Space, I describe the importance of the physical space in which a Café is held.
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- Introduction: Knowledge Café Space The physical space is important
- Knowledge Café: Choosing the Venue The venue need not be a meeting room
- Knowledge Café: Choosing the Room The more café like, the better
- Knowledge Café: Choosing the Tables Small round tables are best that sit 3 or 4 are best
- Knowledge Café: Cafés with No Tables Small tables are better than no tables
- Knowledge Café: Laying Out the Room Keep it informal and café like
- Knowledge Café: No Flip Charts or Butcher Paper They get in the way of the conversation - avoid them
- Knowledge Café: Refreshments Refreshments are good
- Knowledge Café: Lecture Theatre Cafés can even be run in lecture theatres
- Knowledge Cafés at Conferences Not the best of environments but possible
- Knowledge Café: Microphones Avoid the use of microphones if possible
Chapter: Knowledge Café Applications
In this chapter, Knowledge Café Applications, I explain how you can adapt the Knowledge Café for a variety of purposes.
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- Introduction: Knowledge Café Applications The Knowledge Café is as much a state of mind as it is a fixed process
- Reading Group Café A reading group, reading circle or book discussion club
- Engagement Café Conversation is king. Content is just something to talk about.
- Marketing Café ** Holding marketing conversations
- Sales Café Ditch the pitch - create sales conversations
- Innovation Café The Knowledge Café as an innovation tool
- Future Café Explore trends and issues that shape, influence and impact the future
- Scenario Café ** Learning from situations
- Collective Sense-making Café ** Only a community of minds can show us the truth
- Focus Group Café An improvement on traditional focus groups?
- Ideation Café A conversation to solve problems or generate ideas
- Idea Campaign Café A series of focused conversations to generate ideas
- Decision Making Café Using the Knowledge Café to make better decisions
- Question Storming Café ** Questions can be more powerful than answers at times
- Conference Café ** An ideal way to close a conference
Chapter: Conversational Learning
In this chapter, Conversational Learning, I explore the subject of conversational learning.
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- Introduction: Conversational Learning Unleashing knowledge
- Peer Instruction Where students learn from each other
- Sharing Knowledge Through Conversation Knowledge isn't there the way ore is buried
- Learn by Talking When speaking we organize cognitively what we know
- Collective Sense-making The Knowledge Café is a powerful collective sense-making tool
Chapter: Conversational Stories
In this chapter, Conversational Stories, I look at several stories and examples of how various organizations have used or adapted the Knowledge Café and other Conversational Methods.
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- Introduction: Conversational Stories Stories about conversation
- Knowledge Cafés at NASA Identifying risk issues, and meaningful mitigation approaches
- The Virtual Random Café Informal conversations and networking ... from home
- Knowledge Cafés at ING Bank, Netherlands Connect, connect, connect
- Knowledge Cafés at Johnson & Johnson Running four Knowledge Cafés concurrently
- Knowledge Cafés at the Nigerian National Petroleum Corporation Give people a voice
- Knowledge Cafés at PSMA Australia Using the Knowledge Café process to run a Knowledge Management Forum
- Groucho Club Sales Café Ditch the pitch
- IBM SE Asia Sales Cafés Ditch the pitch
- A Knowledge Café at Viva What are the future possibilities for the Kuwaiti Mobile Telecoms Industry?
- Passion at the Gurteen Knowledge Café Blog post by Mathew Rees
- Conversation in Hong Kong A Knowledge Café with eight speakers
- Gurteen Knowledge Café: Entrenched and Entrained Thinking A blog post by Conrad Taylor
- A Conversation Dinner in Turin Knowledge menu à la carte
- The Huawei Break the Book Community A powerful example of peer learning
- Knowledge Cafés at the European Patent Office The Personal Growth Community
- Knowledge Café in Zurich, Switzerland The Knowledge Café has empowered our staff to speak up and take the initiative
- Knowledge Cafés at National Gas Company of Trinidad and Tobago Turning traditional talks into Cafés
- A Knowledge Café in English, French and Russian Knowledge Cafe's can be run in multiple languages
- Knowledge Cafés at Equinor **
- Sugar Rush at the Knowledge Café How conversation is bringing KM back to the people
- Randomised Coffee Trials at Red Cross Red Crescent Virtual coffee meetings across the globe
- Intimate Conversations Conversations with strangers
- Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys
- Equinor Management Training Cafés You learn when you converse
- Al Jazeera Cafe An interesting experiment not to deabate but engage in a global conversation
- Huawei Transforms a Global Conference with a Knowledge Market How to make a conference more participatory
- Knowledge Café at Regent’s University February 2024 What Are the Strongest Motives for Creative Endeavour in Your Life?
- Ericsson Story **
- Jakarta Dutch Cultural Centre 2007 **
- Blog Posts About the Gurteen Knowledge Café A selection of Knowledge Café blog posts, articles and papers
Chapter: Conversational Spaces
In this chapter, Conversational Spaces, I explore various clubs, networks, and forums that have existed in the past or thrive today. These “spaces” serve as platforms for individuals to come together and engage in conversations, both in person and online.
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- Introduction: Conversational Spaces Meeting places for conversations
- The London Coffeehouses of the Enlightenment Centers of Enlightenment thinking
- British Gentlemen’s Clubs ** Of the 17th and 18th Centuries
- Salons A gathering of people under the roof of an inspiring host
- Viennese Coffeehouses ** An institution of Vienna that played an important role in shaping Viennese culture
- Benjamin Franklin’s Junto Club Benjamin Franklin founded the Junto Club - a conversational society in 1727
- Stammtisch Tables Tables in pubs or restaurants reserved for regulars
- The Dewaniya ** A reception area where a Kuwaiti man receives his business colleagues and male guests
- Death Café At a Death Café people drink tea, eat cake and discuss death
Chapter: Conversational Environments
In this chapter, Conversational Environments, I explore the concept of conversational environments and how physical space impacts conversation.
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- Introduction: Conversational Environments ** Designing places and spaces for good conversations
- Water Cooler Conversations ** Casual chat or gossip in the workplace
- Corridor Conversations ** The magic of the hallway conversation lies in its spontaneity
- Walking Meetings ** Walking meetings improve your creativity
Chapter: Participatory Conferences
In this chapter, Participatory Conferences, I take a look at some of the ways in which conferences and meetings can be made more conversational and participatory.
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- Introduction: Participatory Conferences From audience to participants
- Conversational Conferences In a conversational conference, the dominant style of presentation is the conversational talk
- Conversational Talks How to give a conversational talk or presentation
- Knowledge Cafés ** Include one or more Knowledge Cafés
- Conference Breakfasts and Dinners A great opportunity to network and build relationships
- Are There Any Questions? Q&A is not interaction
- Peter Block’s Four Ownership Questions Are you prepared to take responsibility for the learning and engagement of others?
- Let’s Get Rid of Lecterns The lectern is a barrier to connecting with your audience
- People Tagging ** Inviting conversation
- The Unconference A conference organized, structured and led by the people attending it
Chapter: Strategic Conversations
In this chapter, Strategic Conversations, I explore the concept of strategic conversations and open strategy.
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- Introduction: Strategic Conversations Dynamic webs of conversation
- Strategy ** Strategy is much more than a plan
- Strategic Conversations Have the potential to influence the future direction of an organization
- The Role of the Knowledge Café in Strategic Conversations ** One of the best conversational methods for addressing complex issues is the Knowledge Café
- Open, Adaptive Strategy Make employees partners in the strategy process
- The Role of the Knowledge Café in Open/adaptive Strategy An ideal tool to help implement open strategy
Chapter: Innovation
In this chapter, Innovation, I explore the role of conversation in Innovation.
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Chapter: Motivation and Engagement
In this chapter, Motivation and Engagement, I take a broad look at motivation and engagement and in particular the impact of measures and rewards.
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- Introduction: Motivation and Engagement ** If you are motivated you are engaged
- Genuine Commitment We are committed when we decide to do something without any expectation of return
- Motivation ** Motivation is a fire from within
- Engagement ** Organizations live or die in the swarm of daily interchange
- Punished by Rewards Loving what you do is a more powerful motivator than any goody
- The Difference Between Responsibility and Accountability We take responsibility but are held accountable
- We Need to Stop Trying to Do Things to Each Other And start working together
Chapter: Complexity
In this chapter, Complexity, I take a look at the concept of complexity and complex adaptive systems.
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- Introduction: Complexity Many parts interacting with each other in multiple ways
- What Is a System? ** An interconnected set of elements organized in a way that achieves something
- Complex Is Not the Same as Complicated We often say that something is complex when it is merely difficult or complicated
- The Cynefin Framework A conceptual framework to help make decisions
- Navigating Change in a Complex World The Vector Theory of Change
- Navigating Complexity with Safe-to-fail Probes The power of safe-to-fail probes
- Dispositional States **
- Technical Challenges and Complex Adaptive Challenges Distinguishing between straightforward and complex challenges
- There Are No Solutions to Complex Challenges Only an endless series of adaptive responses
- Unintended Consequences In a complex system, every purposeful action produces unintended consequences
- Adaptive Leadership ** Mobilizing people to tackle tough challenges and thrive
- The Fourth Industrial Revolution A new era of connectedness and complexity
Chapter: Knowledge Management
In this chapter, Knowledge Management, I take a look at various aspects of Knowledge Management.
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- Introduction: Knowledge Management Knowledge Management is not an oxymoron
- Data, Information and Knowledge What's the difference?
- The DIKW (data, Information, Knowledge, Wisdom) Pyramid The DIKW model
- The Importance of Tacit Knowledge Tacit knowledge is knowledge that is difficult to transfer
- Ways of Knowing Ways of acquiring knowledge
- Knowledge Only Exists in the Mind Everything else is information
- From Knowledge to Agency Developing agency in a changing world - cultivating the capacity to act
- Knowledge and Information Management (KIM) Distinguishing Knowledge Management from Information Management
- Don’t Do Knowledge Management ** You respond to business problems & develop business opportunities using KM tools
- Knowledge Is Not Power Our ability to influence people is power
- The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management
- Is “useless Knowledge” Useless? Maybe not if it makes things taste sweeter
- Knowledge Sharing ** A candle loses nothing by lighting another candle
- What Is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations at work
- We Know So Much but Understand So Little It is through conversation we make sense of the world
Chapter: Artificial Intelligence
In this chapter on Artificial Intelligence, I examine the impact of AI on Knowledge Management and Conversational Leadership.
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- Introduction: Artificial Intelligence Human-like intelligence?
- The Spectrum of Intelligence There are many types of intelligence
- Artificial Intelligence Verses Natural Intelligence A profound distinction
- The Relationship Between Intelligence and Evolution Shaping life on earth
- Human Intelligence The capacity to acquire, process, and apply knowledge
- Programmed Intelligence Is a thermostat or an electronic calculator intelligent?
- Animal Intelligence ...
- Biological Intelligence The natural cognitive abilities and adaptive behaviors of organisms
- Systemic Intelligence The adaptive, self-organizing ability within complex systems
- Artificial Intelligence ** The ability of machines to perform tasks usually associated with human intelligence
- Why the Generative AI Intelligence Argument Is Irrelevant Redefining intelligence in the age of GenAI
- What Are Chatbots? Artificial intelligence programs designed to have conversations with humans
- Limitations of Chatbots Chatbots lack true intelligence, understanding, and reasoning abilities
- Embracing the Imperfections of Chatbots Cultivating critical thinking in the age of AI
- Why Chatbots Can’t Have Real Human Conversations The limits of artificial chatting
- Uses of Chatbots Practical applications of conversational AI
- Chatbots and Genai in Knowledge Management Chatbots are more than just question/answer machines
- Chatbots to Analyze Conversations and Presentations Analysis of transcripts
- Chatbots as Critical Thinking Partners Stimulating critical thinking is one of the most powerful application of chatbots
- Evaluate Sources and Evidence Ask the chatbot to provide sources or evidence to support its claims
- Analyze Assumptions and Biases Probe the assumptions and biases that might be embedded in a chatbot's responses
- Play Devil’s Advocate Ask the chatbot to provide counterarguments or alternative perspectives to a particular stance
- Practice Analogical Thinking Request analogies or comparisons from the chatbot to help you better understand complex concepts
- Analyze Logical Fallacies ** Use the chatbot to analyze logical fallacies
- Historical and Contextual Analysis ** Use the chatbot to provide historical context or background on an issue
- Summarize Conflicting Perspectives ** Use the chatbot to summarize two conflicting perspectives on a complex issue
- Deconstructing Arguments ** Use the chatbot to deconstruct arguments
- Explore Hypothetical Scenarios ** Use the chatbot to analyze a complex scenario and its implications
Chapter: Small Group Conversations
In this chapter, Small Group Conversations, I explore some of the problems and challenges of conversing in small groups.
Posts
Posts
- Introduction: Small Group Conversations Small groups are an essential building block to any future you want to create
- What Is the Optimum Group Size for a Conversation? More than five people and it is not a conversation
- Groupthink The desire for harmony in a group can result in irrational decisions
- Group Polarization The tendency for a group to make decisions that are more extreme than the initial inclination of its members
- Social Loafing The tendancy to put less effort into a task when we are part of a group
- Facilitator Bias ** A facilitator unwittingly influences a group
- Losing and Giving Face The fear of losing face is a significant barrier to open conversation in many cultures
- Social Silencing A phenomenon where people don’t speak up for fear of social exclusion
- Psychological Safety ** A shared belief that within your team it is safe to take risks
- Wisdom of Crowds of Crowds Crowds within a crowd outperform 'wisdom of the crowd'
Chapter: Virtual Conversations
In this chapter, Virtual Conversations, I look at the problems and issues surrounding virtual conversations and how best to host them.
Posts
Posts
Chapter: The Knowledge Delusion
In this chapter, The Knowledge Delusion, I explore various concepts such as beliefs and values, how they are formed, and many of the misconceptions surrounding belief formation, sensemaking, and decision making.
Posts
Posts
- Introduction: Knowledge Delusion We delude ourselves about what we know and how we make decisions
- What Are Beliefs? Ideas that are held to be true but not necessarily supported by any evidence
- Reasoning ** The process of thinking about something in order to make a decision
- Belief Systems Our beliefs are not isolated pieces of data that we can take and discard at will
- Attitudes A tendency to think, or feel about someone or something in a certain way
- What Are Mindsets? Ways of thinking, mental inclinations, dispositions, or frames of mind
- Values Values are beliefs we hold that something is good or desirable
- What Are Morals? Principles of right or wrong behaviour
- Knowledge and Information ** Knowledge and information are different substances
- The Argumentative Theory of Human Reason We did not evolve to reason individually but to reason socially
- The Knowledge Delusion We know far less than we think we do
- Knowledge Is Communal Most of our knowledge resides in other people
- Distributed Cognition Not only is knowledge distributed, but cognition is also distributed
- Opinion Polarization We are polarized across political, religious, moral, and racial divides
- Rethinking Our Beliefs It is not easy to change our beliefs
- Trust & Belief Formation Trust plays a critical role in forming our beliefs
- The Allure of Simple Stories We tend to readily accept uncomplicated narratives without verification
- Our Tribal Nature The human brain is hardwired to be tribal
- Tribal Thinking Tribe before truth
- Science Curiosity A desire to seek out and consume scientific information just for the pleasure
- Discrediting People ** Cause them to lose the respect or trust of others
- The Global Information Ecosystem We live in a vast sea of information
- Pollution of the Global Information Ecosystem The contamination of information with false and misleading material
- Uncertainty ** Uncertainty refers to situations involving imperfect or unknown information
- Filter Bubbles, Epistemic Bubbles and Echo Chambers Distort the reality of the world
- What Are Cognitive Biases? Mistakes in reasoning, evaluating or remembering
- Motivated Reasoning ** Leads people to confirm what they already believe, while ignoring contrary data
- The Difference Between Sense-making and Meaning-making The terms have distinct meanings
Chapter: History and Philosophy of Conversation
In this chapter, History and Philosophy of Conversation, I look at the history and philosophy of conversation.
Posts
Posts
- Introduction: History and Philosophy of Conversation ** The art of conversation has evolved over thousands of years
- History of Conversation ** The changing face of conversation through the ages
- Philosophy of Conversation ** Conversation is fundamental to the human experience
- Etymology of Conversation A history of the word "conversation"
- The Origin of Language ** ...
- The Emergence of Conversation in Early Cultures ** Conversation stretches far back into prehistory
- Conversation in Ancient Greek Society ** Socrates, Plato and Aristotle
- Conversation in Ancient Roman Society ** ...
- Cicero’s Sermo ** ...
- The Remergence of Sermo During the Renaissance ** ...
- The Conversational Enlightenment ** Was fueled by a surprisng source, the ancient Roman art of convesration known as sermo
- The Great Conversation – the Evolving Dialogue of Ideas Across Time ** Exploring the exchange of ideas across cultures and eras
- The Conversible World ** The sphere of human interaction and exchange of ideas
- Two Realms of Intellectual Discourse ** The learned and the conversible
Chapter: Democracy
Posts
Chapter: Neuroscience of Conversation
In this chapter, Neuroscience of Conversation, I explore the neuroscience of conversation and, more generally, the neuroscience of consciousness and cognition.
Posts
Posts
- Introduction: the Neuroscience of Conversation Conversations trigger changes in the brain
- The Neuroscience of Conversation Conversations trigger changes in the brain
- Conversational Chemistry The role of chemical messengers in communication
- Consciousness ** Our subjective experience of the world
- The Relationship Between Consciousness and Intelligence ** Both concepts are multifaceted and the relationship is not well understood
- Beyond the Brain The multidimensional nature of cognition
- The Science and Benefits of Walking ** We are more creative when walking than sitting down
- The Cognitive Benefits of Doodling ** Doodling can help you stay focused, grasp new concepts and retain information
Chapter: Appendix
In this chapter, Appendix, I list all the posts still searching for their place in the structure of this blook. Sooner or later, I will allocate most of them to a specific chapter.
Posts
Posts
- The History and Development of the Socratic Method **
- The Evolution of the Scientific Method ** Applying time-tested principles to modern challenges
- The Pillars of Truth ** How the Scientific Method and Socratic Elenchus underpin civilization
- Crafting Writing That Drives Change Larry McEnerney's insights on good writing
- Write to Think **
- Spectrum Street Epistemology
- Cognitive Surplus Untapping our human potential
- Pay It Forward ** Now and for future generatios
- Chatgpt: Your Critical Thinking Partner Engaging in thought-provoking conversations with ChatGPT
- Multipolar Traps Acting against our collective interests
- Avoiding Modern-day Colonialism Colonialism: the dominance, control, and exploitation by one group over another
- Relationships ** The way in which two or more people are connected
- Spirituality A deep appreciation, respect, and love for the universe, the world, all life, and humanity
- New Age Mumbo Jumbo Confusing or meaningless language about New Age beliefs
- Pseudoscience Lacks the rigor essential to the scientific method
- Circles of Engagement **
- Signal-to-noise Ratio The ratio of useful or true information to false or irrelevant data
- What Would Make a Better World? Many things
- The Enlightenment The Age of Reason
- Enlightenment 2.0 21st century enlightenment
- A Brief History of Knowledge 200,000 years of history
- We Live in Two Worlds The simple and the complex
- Predicting the Future Is a Fools’ Errand ** But we can help create it
- Personal Power ** We hold more potential today than ever to transform the world
- Global Consciousness The capacity and disposition to understand and act upon global issues
- The Anthropocene The age of humans
- Curiosity ** A strong desire to know or learn something
- Influential Power ** You can never not influence
- Measures, Targets, Rewards and Punishments When a measure becomes a target, it ceases to be a good measure
- Consensus ** The trouble with consenus
- Zoom Virtual Knowledge Cafés **
- Changing People ** What right do we have to try to change someone?
- Reversing Cause and Effect The conversation creates the speakers
- Be Open and Transparent ** Key traits of knowledge workers
- Learning **
- When It Comes to Lectures, Appearances Can Be Deceiving ** Eric Mazur thought he was a good teacher until he discovered his students were just memorizing information
- The Mind Is a Fire to Be Kindled Not a vessel to be filled
- Learn to Listen and to Tell the Truth Do we listen, to confirm what we already think or do we listen in order to reply?
- Evidence for a Collective Intelligence Factor in the Performance of Human Groups **
- Designing Powerful Questions Questions open the door to dialogue and discovery
- The Mehrabian Myth It is not true that 93% of our communication is nonverbal
- Positive Deviance An approach to behavioral and social change
- The New Science of Building Great Teams ** 35% of variation in team performance is accounted for by the amount of face-to-face communication
- Hawthorne Effect Myth Being watched affects your behavior
- Is Noise Always Bad? ** Exploring the Effects of Ambient Noise on Creative Cognition
- Change **
- Conversational Post-project Reviews **
- Everything Is Fragmented **
- Entrenched Thinking The lack of desire or ability to accept new ideas
- Entrained Thinking Blinded to new ways of thinking by perspectives acquired through past experience
- Managers Are Employees Too ** They can be hired, fired and appraised just like everyone else
Tag Cloud
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