Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston (2015)

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston (2015)

The Attention of One Human Being to Another Is an Act of Creation Nancy Kline

The attention of one human being to another is an act of creation. Credit: Nancy Kline Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw … Continue reading The Attention of One Human Being to Another Is an Act of Creation Nancy Kline

Speech Has Allowed Human Beings to Work Together to Build the Impossible Stephen Hawking, 1994

Posts where this video is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw It is not a waste of time Conversation Through the Lens of the Johari Window Understanding ourselves … Continue reading Speech Has Allowed Human Beings to Work Together to Build the Impossible Stephen Hawking, 1994

All We Need to Do Is Make Sure We Keep Talking Stephen Hawking

For millions of years, mankind lived just like the animals. Then something happened which unleashed the power of our imagination. We learned to talk. We learned to listen. Speech has allowed the communication of ideas, enabling human beings to work together to build the impossible. Mankind’s greatest achievements have come about by talking, and its … Continue reading All We Need to Do Is Make Sure We Keep Talking Stephen Hawking

I Believe We Can Change the World If We Start Listening to One Another Again Meg Wheatley

I believe we can change the world if we start listening to one another again. Simple, honest, human conversation. Not mediation, negotiation, problem-solving, debate, or public meetings. Simple, truthful conversation where we each have a chance to speak, we each feel heard, and we each listen well. Credit: Meg Wheatley Source: Turning to One AnotherPosts … Continue reading I Believe We Can Change the World If We Start Listening to One Another Again Meg Wheatley

Listening to Learn Jennifer Garvey Berger (2017)

Listening to Learn | Jennifer Garvey Berger Posts where this video is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw It is not a waste of time Conversation Through the … Continue reading Listening to Learn Jennifer Garvey Berger (2017)

Who’s Listening? Howard Krais, Mike Pounsford and Kevin Ruck (2019)

Who’s listening? A small-scale research project exploring how organisations listen to employees Preface The authors believe listening is critical to improved performance and decision-making within organisations; and is more important than ever given how the nature of work and the workforce is changing, the increased focus on ethical and social purpose as well as the drive to … Continue reading Who’s Listening? Howard Krais, Mike Pounsford and Kevin Ruck (2019)

The True Leader in a Group Is Rarely the Person Who Talks the Most Adam Grant

The true leader in a group is rarely the person who talks the most. It’s usually the person who listens best. Listening is more than hearing what’s said. It’s noticing and surfacing what isn’t said. Inviting dissenting views and amplifying quiet voices are acts of leadership. Credit: Adam Grant Comment: Conversational Leadership is about creating … Continue reading The True Leader in a Group Is Rarely the Person Who Talks the Most Adam Grant

Knowing How to Listen Plutarch

Know how to listen and you will profit even from those who talk badly. Credit: Plutarch Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw … Continue reading Knowing How to Listen Plutarch

The Great Unheard at Work: Understanding Voice and Silence in Organisations Mark Cole and John Higgins (2023)

The Great Unheard at Work by Mark Cole and John Higgins makes the case that silence always has something to say – it’s never neutral and speaks volumes if people are willing to hear. Our response to silence is often to dismiss or end it, to block it out with noise. Instead, silence needs to … Continue reading The Great Unheard at Work: Understanding Voice and Silence in Organisations Mark Cole and John Higgins (2023)

Conversational Leadership Replaces Monologue with Dialogue Boris Groysberg and Michael Slind, 2012

Conversational leadership replaces the simplicity of monologue with the unpredictable vitality of dialogue. Conversation is open and fluid rather than closed and directive. To make it work, leaders need to cultivate the art of listening to people at all levels, and speaking with them directly and authentically. Credit: Boris Groysberg and Michael Slind Source: HBR: … Continue reading Conversational Leadership Replaces Monologue with Dialogue Boris Groysberg and Michael Slind, 2012

Listening to Others’ Experiences Stimulates Memories and Ideas Thomas Lindlof and Bryan Taylor

Listening to others’ verbalized experiences stimulates memories, ideas, and experiences in participants. This is also known as the group effect where group members engage in “a kind of ‘chaining’ or ‘cascading’ effect; talk links to, or tumbles out of, the topics and expressions preceding it” Credit: Thomas R. Lindlof and Bryan C. Taylor Comment: I … Continue reading Listening to Others’ Experiences Stimulates Memories and Ideas Thomas Lindlof and Bryan Taylor

The Great Unheard Knowledge Café Understanding Voice and Silence in Organizations

Gurteen Knowledge Blog   April 4, 2023, 09:03I am delighted to tell you that I have an online Knowledge Café in early May. Two good colleagues, Mark Cole, and John Higgins, have recently written the book The Great Unheard at Work: Understanding Voice and Silence in Organizations. The book is quite interesting as it explores the importance … Continue reading The Great Unheard Knowledge Café Understanding Voice and Silence in Organizations

Listen with the Intent to Understand Not to Reply Stephen R. Covey

Most people do not listen with the intent to understand; they listen with the intent to reply. Credit: Stephen Covey Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight … Continue reading Listen with the Intent to Understand Not to Reply Stephen R. Covey

A Man Hears What He Wants to Hear Paul Simon

A man hears what he wants to hear and disregards the rest. Credit: Paul Simon Source: The Boxer by Simon And Garfunkel Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café … Continue reading A Man Hears What He Wants to Hear Paul Simon

The Only Real Way to Disarm Your Enemy Is to Listen to Them Amaryllis Fox

The only real way to disarm your enemy is to listen to them. Credit: Amaryllis Fox Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw … Continue reading The Only Real Way to Disarm Your Enemy Is to Listen to Them Amaryllis Fox

Listening Is Not a Passive Act, It Is a Very Powerful Action Nancy Kline

Listening is not a passive act, it is a very powerful action. Credit: Nancy Kline Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge Café with eight speakers Conversation Sharpens the Saw It … Continue reading Listening Is Not a Passive Act, It Is a Very Powerful Action Nancy Kline

Courage and Listening Winston Churchill

Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen. Credit: Winston Churchill Posts where this quotation is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A Knowledge … Continue reading Courage and Listening Winston Churchill

Time to Think: Listening to Ignite the Human Mind by Nancy Kline

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading Time to Think: Listening to Ignite the Human Mind by Nancy Kline

The Art of Listening by Erich Fromm (1998)

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading The Art of Listening by Erich Fromm (1998)

Listening to the Volcano: Conversations That Open Our Minds to New Possibilities by David Hutchens (2005)

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading Listening to the Volcano: Conversations That Open Our Minds to New Possibilities by David Hutchens (2005)

Learning to Listen, Learning to Teach: the Power of Dialogue in Educating Adults by Jane Kathryn Vella

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading Learning to Listen, Learning to Teach: the Power of Dialogue in Educating Adults by Jane Kathryn Vella

Listening: the Forgotten Skill by Madelyn Burley-All

  AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States   As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Active Listening ** Listening attentively to understand and retain communicated information Changing Minds Through Conversation The role of conversation in Derek Black’s transformation Conversation in Hong Kong A … Continue reading Listening: the Forgotten Skill by Madelyn Burley-All

The Art of Navigating Conversations Choosing our repsonses carefully

Active Listening ** Conversational Continuous Self-improvement ** Close Pop-up all posts in this chapter The success of a conversation largely depends on how we choose to respond during our turn to speak. Our responses can either facilitate a productive, high-quality discussion or derail it entirely. It is, therefore, essential to carefully consider our words, tone, … Continue reading The Art of Navigating Conversations Choosing our repsonses carefully

Learn to Listen and to Tell the Truth Do we listen, to confirm what we already think or do we listen in order to reply?

The Mind Is a Fire to Be Kindled The Fourth Industrial Revolution Close Pop-up all posts in this chapter Do we listen, to confirm what we already think or do we listen in order to reply? Or do we listen to discover something new? Do we enter into a conversation with a willingness to learn … Continue reading Learn to Listen and to Tell the Truth Do we listen, to confirm what we already think or do we listen in order to reply?

Listen to Ignite Thinking Listening is not a passive act - it's a powerful act of creation

Tell the Truth Listen Empathically ** Close Pop-up all posts in this chapter Listen to ignite thinking: We tend to think of listening as a passive act. This is a mistake. Listening is not passive. It’s a powerful act of creation. Twenty or more years ago, I came across this statement from Stephen Covey in … Continue reading Listen to Ignite Thinking Listening is not a passive act – it’s a powerful act of creation

Listen Empathically ** Most people do not listen with the intent to understand; they listen with the intent to reply

Listen to Ignite Thinking Listen with the Intent to Understand Close Pop-up all posts in this chapter Most people do not listen with the intent to understand; they listen with the intent to reply. Credit: Stephen R. Covey, The 7 Habits of Highly Effective People Resources Using empathic listening to collaborate by Stephen R. Covey Continue reading Listen Empathically ** Most people do not listen with the intent to understand; they listen with the intent to reply

Everyone Believes They’re the Good Guy The only real way to disarm your enemy is to listen to them

Invitation and Community ** Working Together ** Close Pop-up all posts in this chapter Everyone believes they’re the good guy — no one thinks they are the bad guy. Even Al Capone felt he was misunderstood. I have spent the best years of my life giving people the lighter pleasures, helping them have a good … Continue reading Everyone Believes They’re the Good Guy The only real way to disarm your enemy is to listen to them

Listen with the Intent to Understand Don't listen with the intent to reply

Listen Empathically ** Don’t Discourage Dissent Close Pop-up all posts in this chapter Listen with the intent to understand: Don’t listen with the intent to judge or reply. We all appreciate the benefits of listening, such as listening to ignite other people’s thinking, but most of us are not that good at it. As Stephen … Continue reading Listen with the Intent to Understand Don’t listen with the intent to reply

Punished by Rewards Loving what you do is a more powerful motivator than any goody

Engagement ** The Difference Between Responsibility and Accountability Close Pop-up all posts in this chapter It is often suggested that offering rewards is necessary to motivate people, particularly when it comes to sharing their knowledge. However, this strategy is ultimately ineffective and potentially harmful in the long run. In his book Punished by Rewards, Alfie … Continue reading Punished by Rewards Loving what you do is a more powerful motivator than any goody

Stop Ditting Ditting is the dubious art of trumping the previous person's story

Banter with Care Hold Strong Opinions Weakly ** Close Pop-up all posts in this chapter Stop ditting: Why, in conversation, do we not only listen with the intent to reply but the intent to dit – to trump the other person’s story? In conversation, ditting is the dubious art of sharing anecdotes while trying to … Continue reading Stop Ditting Ditting is the dubious art of trumping the previous person’s story