Nancy Dixon | Tag | Conversational Leadership

Nancy Dixon Researcher and consultant

Nancy Dixon is a researcher and consultant who focuses on the people side of knowledge management. Nancy is a good friend and we are working closely together along with John Hovell to develop the concept of Conversational Leadership. Sharing Tacit Knowledge – the story about Xerox Copy Repair Technicians | Nancy Dixon WebsiteCommon Knowledge AssociatesLinkedinNancy DixonBlogConversation … Continue reading Nancy Dixon Researcher and consultant

We Learn by Talking When speaking we organize cognitively what we know

Gurteen Knowledge Blog May 2, 2022, 17:34We exchange information, conclusions, reasoning & questions with others. Although the benefits to the receiver are apparent, surprisingly, there is evidence that the speaker makes the greatest cognitive gains from the exchange. Knowledge Letter: Issue: 263 (Subscribe)Tags: conversational learning (19) | learning (35) | Nancy Dixon (13) | speaking (5)RSS: … Continue reading We Learn by Talking When speaking we organize cognitively what we know

Connection Before Content Without relatedness, no work can occur

Community of Practice ** Conversare Events Close Pop-up all posts in this chapter Too often in organizational life, we ask things of people or try to work with them before we have established a relationship. This is a big mistake. Too often in organizational life, we ask things of people or try to work with … Continue reading Connection Before Content Without relatedness, no work can occur

The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management

Knowledge Is Not Power Is “useless Knowledge” Useless? Close Pop-up all posts in this chapter Knowledge Management has evolved since the mid-90s, shifting from managing information to building collective knowledge. The challenge lies in adapting KM practices to meet today’s complex needs. A four-level framework can provide a structured approach, helping organizations move from information … Continue reading The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management

Are There Any Questions? Q&A is not interaction

Conference Breakfasts and Dinners Peter Block’s Four Ownership Questions Close Pop-up all posts in this chapter At the end of each and every presentation at a conference, there is the obligatory question from the chairperson to the audience “Are there any questions?” There are many reasons why Q&As are not such a good idea. Why … Continue reading Are There Any Questions? Q&A is not interaction

Speak with Less Conviction Speaking with conviction inhibits learning

Take Responsibility for the Conversation ** Disagree Constructively Close Pop-up all posts in this chapter Speak with less conviction: Persuading others is not easy. It is generally believed that we convince others by speaking with conviction. Is this effective? No, it isn’t. We shouldn’t talk with too much conviction if we want to persuade people. … Continue reading Speak with Less Conviction Speaking with conviction inhibits learning

Sharing Knowledge Through Conversation Knowledge isn't there the way ore is buried

Peer Instruction Learn by Talking Close Pop-up all posts in this chapter How can we effectively share knowledge, particularly tacit knowledge, which cannot be easily encoded into information or implicit knowledge that is not consciously known? The Nature of Knowledge Knowledge is etched into our minds in long-term memory from experience, years of study, and … Continue reading Sharing Knowledge Through Conversation Knowledge isn’t there the way ore is buried

Learn by Talking When speaking we organize cognitively what we know

Sharing Knowledge Through Conversation Collective Sense-making Close Pop-up all posts in this chapter Learn by talking: We learn when we talk. You might think that you don’t learn when talking but learn when listening. It is not as simple as that. When we have a conversation, we not only learn from others by listening to … Continue reading Learn by Talking When speaking we organize cognitively what we know

Knowledge Café: No Report-outs There is nothing more boring than a report-out

Knowledge Café: Going Off-topic Introduction: Knowledge Café Process Close Pop-up all posts in this chapter In a Knowledge Café, there are no report-outs The report-out You are without a doubt familiar with the report-out. Frequently in workshops, the facilitator breaks people up into small groups and gives them a task to perform. The facilitator then … Continue reading Knowledge Café: No Report-outs There is nothing more boring than a report-out

Collective Sense-making The Knowledge Café is a powerful collective sense-making tool

Learn by Talking Introduction: Conversational Learning Close Pop-up all posts in this chapter How do we make sense of the world so we can act in it? Collective Sensemaking How do we make sense of the world? Sense-making: How do we make sense of the world so we can act in it? Credit: Dave Snowden … Continue reading Collective Sense-making The Knowledge Café is a powerful collective sense-making tool

Managers Are Employees Too ** They can be hired, fired and appraised just like everyone else

Entrained Thinking The Vector of Great Conversations Close Pop-up all posts in this chapter There is a problem when talking about organizational life: our use of language. Managers are called managers, and their so-called subordinates — the people who report to them — are called employees. As an aside, I’m not too fond of the … Continue reading Managers Are Employees Too ** They can be hired, fired and appraised just like everyone else