AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States As an Amazon Associate, I earn a small commission when you purchase a book via this site. Posts where this book is embedded Collective Sense-making The Knowledge Café is a powerful collective sense-making tool Open, Adaptive Strategy Make employees partners in the strategy process The Allure of Simple Stories We tend … Continue reading Sway: Unravelling Unconscious Bias by Pragya Agarwal (2021)
Gurteen Knowledge Blog March 26, 2023, 17:54Cognitive biases are mental shortcuts our brains use to quickly and efficiently process information. While much has been written about them, their role in conversation is not as well-explored. However, cognitive biases can significantly affect how we interpret and respond to information in conversations, often leading us to make judgments … Continue reading The Impact of Cognitive Biases in Conversations Communicating more effectively
Ted Cadsby is an author and researcher, writer and speaker on complexity and decision-making. I don’t know Ted and although he does not use the term Conversational Leadership, he does get close when he talks about Complex Leadership. He is one of a handful of people who are writing and talking about the power of … Continue reading Ted Cadsby Author and researcher, writer and speaker on complexity and decision-making.
What is complex leadership? It starts by understanding the strengths and vulnerabilities of group dialogue. It uses this knowledge to leverage cognitive diversity within a group. Credit: Ted Cadsby Posts where this quotation is embedded Collective Sense-making The Knowledge Café is a powerful collective sense-making tool Open, Adaptive Strategy Make employees partners in the strategy process The Allure … Continue reading What Is Complex Leadership? Ted Cadsby
Gurteen Knowledge Blog October 2, 2023, 14:21In a post for my blook on Conversational Leadership, I explore how our deeply held beliefs rest on remarkably flimsy foundations. Though we argue vociferously over our ideas, we mostly do not understand how they formed and how to question them. I make the point that our confidence in our … Continue reading The Shaky Ground Beneath Our Beliefs Questioning our beliefs
Daniel Kahneman is a psychologist and economist notable for his work on the psychology of judgment and decision-making, as well as behavioral economics. Thinking, Fast and Slow | Daniel Kahneman WikipediaDaniel KahnemanYouTubeDaniel KahnemanGoogleDaniel KahnemanBooks: Daniel KahnemanBelief Coherence Daniel KahnemanDaniel Kahneman Psychologist and behavioral economistFor Some of Our Most Important Beliefs, We Have No Evidence at … Continue reading Daniel Kahneman Psychologist and behavioral economist
AustraliaAustriaBrazilCanadaChinaCzech RepublicEgyptFranceGermanyGlobalIndiaItalyJapanMexicoNetherlandsPolandSaudia ArabiaSingaporeSpainTurkeyUAEUnited KingdomUnited States As an Amazon Associate, I earn a small commission when you purchase a book via this site. People: Daniel KahnemanDaniel Kahneman Psychologist and behavioral economistBooks: Daniel KahnemanBelief Coherence Daniel KahnemanDaniel Kahneman Psychologist and behavioral economistFor Some of Our Most Important Beliefs, We Have No Evidence at All Daniel … Continue reading Thinking, Fast and Slow Daniel Kahneman (2012)
For both the rich and the poor, life is dominated by an ever-growing current of problems, most of which seem to have no real and lasting solution. Clearly, we have not touched the deeper causes of our troubles. It is the main point of this book that the ultimate source of all these problems is in … Continue reading We Have Not Touched the Deeper Causes of Our Troubles David Bohm
We Know So Much but Understand So Little Data, Information and Knowledge Close Pop-up all posts in this chapter Knowledge Management is practiced through activities that support better decision-making, strategy-making, creativity, and innovation. It’s about making better sense of the world, improved decision-making, strategy formulation, implementation, creativity, and innovation. This is something only human beings … Continue reading Introduction: Knowledge Management Knowledge Management is not an oxymoron
Evaluate Sources and Evidence Explore What’s Missing Close Pop-up all posts in this chapter Explore Other Perspectives: Ask the chatbot to provide alternative perspectives on a subject. This method encourages us to consider different viewpoints, developing a more nuanced and comprehensive understanding of the topic. Here’s an example of how to practice using the “Explore … Continue reading Explore Other Perspectives Use the chatbot to broaden your understanding of a subject
Explore What’s Missing Play Devil’s Advocate Close Pop-up all posts in this chapter Analyze Assumptions and Biases: Probe the assumptions and biases that might be embedded in the chatbot’s responses. This practice helps us become more aware of our biases and encourages a deeper exploration of underlying assumptions. Here’s an example of how to practice … Continue reading Analyze Assumptions and Biases Probe the assumptions and biases that might be embedded in a chatbot’s responses
Three Questions for Meaningful Conversations The Perils of Binary Bias ** Close Pop-up all posts in this chapter Cognitive biases affect how we interpret and respond to conversation and reason together, potentially leading to flawed or irrational conclusions, but there are ways to mitigate their impact. Introduction Cognitive biases are mental shortcuts or tendencies that … Continue reading The Impact of Cognitive Biases in Conversation Cognitive biases can lead to flawed or irrational conclusions in a conversation
The Relationship Between Explicit Knowledge and Tacit Knowledge Ways of Knowing Close Pop-up all posts in this chapter The DIKW (Data, Information, Knowledge, Wisdom) pyramid is a flawed model that proposes data, information, knowledge, and wisdom form a pyramid, with each level building upon the previous one. The DIKW model suggests that data can be … Continue reading The DIKW (data, Information, Knowledge, Wisdom) Pyramid The DIKW model
The Impact of Cognitive Biases in Conversation We Are Not Enemies but Friends—mostly Close Pop-up all posts in this chapter Introduction In an increasingly complex and interconnected world, the concept of binary bias, also known as binary thinking or black-and-white thinking, has gained significant relevance and importance. This cognitive bias reflects our innate tendency to … Continue reading The Perils of Binary Bias ** Simplifying complex issues into two extreme and opposing categories
Knowledge and Information ** The Knowledge Delusion Close Pop-up all posts in this chapter The argumentative theory of reasoning proposes that reason did not evolve to help us to reason individually but to reason together – in other words, socially. Reasoning is generally seen as the process of thinking about something to help us come … Continue reading The Argumentative Theory of Human Reason We did not evolve to reason individually but to reason socially
Trust & Belief Formation Our Tribal Nature Close Pop-up all posts in this chapter Many false beliefs feel convincing because they rest upon simple, appealing stories. We tend to readily accept uncomplicated narratives without verification. What drives this habit, and how do we overcome it? Why do we accept simple stories? Several intertwined factors make … Continue reading The Allure of Simple Stories We tend to readily accept uncomplicated narratives without verification
The Allure of Simple Stories Tribal Thinking Close Pop-up all posts in this chapter Humans are innately tribal. We need to belong to groups (tribes) and maintain fulfilling relationships with others. This need significantly impacts how we interact with each other and, in turn, society. Dictionary Definition A tribe is a group of people, often … Continue reading Our Tribal Nature The human brain is hardwired to be tribal
Our Tribal Nature Science Curiosity Close Pop-up all posts in this chapter We are innately tribal. We strongly need to belong to groups and maintain fulfilling relationships with others. This need to belong warps our reasoning ability. It is known as tribal thinking. The meaning of the word tribe In recent years, the word tribe … Continue reading Tribal Thinking Tribe before truth
Tribal Thinking Discrediting People ** Close Pop-up all posts in this chapter Motivated reasoning is where we look for arguments in favor of conclusions we want to believe, regardless of the evidence. This is a primary stumbling block in forming sound beliefs and making good decisions. However, if we are science-curious, we are more likely … Continue reading Science Curiosity A desire to seek out and consume scientific information for pleasure
Filter Bubbles, Epistemic Bubbles and Echo Chambers Motivated Reasoning ** Close Pop-up all posts in this chapter Cognitive biases are mental shortcuts or tendencies that our brain uses to process information and make judgments. They can lead us to make poor decisions, overlook important details, and draw incorrect conclusions. Introduction Cognitive biases are mental shortcuts … Continue reading What Are Cognitive Biases? Mistakes in reasoning, evaluating or remembering
What Are Cognitive Biases? The Difference Between Sense-making and Meaning-making Close Pop-up all posts in this chapter Motivated reasoning is a cognitive bias in which an individual’s desire to believe or not believe in something influences their interpretation of new evidence. It refers to the tendency for people to selectively search for, interpret, favor, and … Continue reading Motivated Reasoning ** Leads people to confirm what they already believe, while ignoring contrary data
What Is the Optimum Group Size for a Conversation? Group Polarization Close Pop-up all posts in this chapter Groupthink is a cognitive bias that occurs when group members prioritize harmony and conformity over critical thinking and independent decision-making, leading to poor decision-making and a lack of creativity. Groupthink is a phenomenon that occurs when the … Continue reading Groupthink The desire for harmony in a group can result in irrational decisions
Groupthink Social Loafing Close Pop-up all posts in this chapter Group polarization is the tendency for group discussions to result in a more extreme version of the group’s initial position due to a lack of consideration for alternative viewpoints and a tendency to advocate for one’s views. Group polarization is a phenomenon that occurs when … Continue reading Group Polarization The tendency for a group to make decisions that are more extreme than the initial inclination of its members
The Role of Human Agency Within Actor-network Theory Introduction: Complexity Close Pop-up all posts in this chapter The world’s complexity makes the future hard to predict, yet we often assume the present was inevitable. This belief, known as retrospective coherence, oversimplifies history and overlooks uncertainty. Recognizing this bias helps us navigate complexity more clearly and … Continue reading Retrospective Coherence in a Complex World How oversimplified narratives distort the past and hinder decision-making
Group Polarization Facilitator Bias ** Close Pop-up all posts in this chapter What is social loafing? Social loafing primarily happens when we unconsciously or consciously put less effort into a task when part of a group than when working alone. Why does social loafing happen? Social loafing can happen when we feel our contributions will … Continue reading Social Loafing The tendancy to put less effort into a task when we are part of a group
Social Loafing Losing and Giving Face Close Pop-up all posts in this chapter Facilitator bias refers to the tendency of a facilitator of group discussions to favor certain viewpoints or perspectives over others either consciously or, more frequently, unconsciously. This occurs when a facilitator has personal or professional biases that influence their ability to be … Continue reading Facilitator Bias ** A facilitator unwittingly influences a group
Psychological Safety ** Introduction: Small Group Conversations Close Pop-up all posts in this chapter The wisdom of crowds is the concept that large groups of people are collectively smarter than individuals regarding problem-solving, decision-making, and predicting. However, the method can be improved with the wisdom of crowds of crowds. In the concept of the wisdom … Continue reading Wisdom of Crowds of Crowds Crowds within a crowd outperform ‘wisdom of the crowd’