Chapter: Knowledge Management


Café conversation

Our most effective knowledge management tool is conversation.

The words we choose, the questions we ask, and the metaphors we use to explain ourselves are what determine our success in creating new knowledge as well as sharing that knowledge with each other.

Credit: Nancy Dixon


In this chapter, I take a look at the nature of data, information and knowledged and various aspects of Knowledge Management.


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Introduction: Knowledge Management Knowledge Management is not an oxymoron

We Know So Much but Understand So Little Data, Information and Knowledge Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management is practiced through activities that support better decision-making, strategy-making, creativity, and innovation. It’s about making better sense … Continue reading Introduction: Knowledge Management Knowledge Management is not an oxymoron

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Data, Information and Knowledge What's the difference?

Introduction: Knowledge Management The Importance of Tacit Knowledge Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Effective Knowledge Management is crucial in today’s complex world, however, the distinction between terms like data, information, knowledge, explicit, tacit, and implicit knowledge … Continue reading Data, Information and Knowledge What’s the difference?

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The Importance of Tacit Knowledge Tacit knowledge is knowledge that is difficult to transfer

Data, Information and Knowledge The Relationship Between Explicit Knowledge and Tacit Knowledge Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Tacit knowledge is a type of knowledge that is difficult to express or communicate through words. It is a … Continue reading The Importance of Tacit Knowledge Tacit knowledge is knowledge that is difficult to transfer

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The Relationship Between Explicit Knowledge and Tacit Knowledge Explicit knowledge always has a tacit component

The Importance of Tacit Knowledge The DIKW (data, Information, Knowledge, Wisdom) Pyramid Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Explicit knowledge can be easily documented and shared, while tacit knowledge is rooted in personal experience and intuition. Recognizing … Continue reading The Relationship Between Explicit Knowledge and Tacit Knowledge Explicit knowledge always has a tacit component

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The DIKW (data, Information, Knowledge, Wisdom) Pyramid The DIKW model

The Relationship Between Explicit Knowledge and Tacit Knowledge Ways of Knowing Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Data, information, knowledge, and wisdom are often seen as a straightforward progression. But knowledge is not simply derived from information—it … Continue reading The DIKW (data, Information, Knowledge, Wisdom) Pyramid The DIKW model

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Knowledge Only Exists in the Mind Everything else is information

Ways of Knowing From Knowledge to Agency Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close What is the difference between information and knowledge?  In everyday language, the words “knowledge and “information” are used loosely and interchangeably. Knowledge is frequently … Continue reading Knowledge Only Exists in the Mind Everything else is information

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From Knowledge to Agency Developing agency in a changing world - cultivating the capacity to act

Knowledge Only Exists in the Mind Knowledge and Information Management (KIM) Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Agency is our ability to make intentional choices and act independently, shaping our lives and identities. The challenge is transitioning … Continue reading From Knowledge to Agency Developing agency in a changing world – cultivating the capacity to act

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Knowledge and Information Management (KIM) Distinguishing Knowledge Management from Information Management

From Knowledge to Agency Don’t Do Knowledge Management ** Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management and Information Management are often conflated, but this confusion can be resolved by understanding the clear distinction between knowledge and … Continue reading Knowledge and Information Management (KIM) Distinguishing Knowledge Management from Information Management

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Don’t Do Knowledge Management ** You respond to business problems & develop business opportunities using KM tools

Knowledge and Information Management (KIM) Knowledge Is Not Power Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Don’t do Knowledge Management You don’t do Knowledge Management (KM)! You respond to business problems and develop business opportunities using KM tools. … Continue reading Don’t Do Knowledge Management ** You respond to business problems & develop business opportunities using KM tools

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The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management

Knowledge Is Not Power Is “useless Knowledge” Useless? Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management has evolved since the mid-90s, shifting from managing information to building collective knowledge. The challenge lies in adapting KM practices to … Continue reading The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management

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Is “useless Knowledge” Useless? Maybe not if it makes things taste sweeter

The Four Levels of Knowledge Management Knowledge Sharing ** Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Is “useless knowledge” useless?  Is “useless knowledge” useless?  A strange sort of question. Here is what the British philosopher Bertrand Russell says … Continue reading Is “useless Knowledge” Useless? Maybe not if it makes things taste sweeter

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What Is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations at work

Knowledge Sharing ** We Know So Much but Understand So Little Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Peter Drucker introduced the term “Knowledge Worker” in his book Landmarks of Tomorrow in 1959. But what is a Knowledge … Continue reading What Is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations at work

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We Know So Much but Understand So Little It is through conversation we make sense of the world

What Is a Knowledge Worker? Introduction: Knowledge Management Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Knowledge Management tends to focus on the management of information in the belief that if we have more information, better quality information, and … Continue reading We Know So Much but Understand So Little It is through conversation we make sense of the world