an online book by David Gurteen
Quality management ensures that an organization, product, or service consistently functions as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator of their offerings and endeavor to compete on the quality of their products and the service they offer. Thus quality management is focused both on product and service quality, as well as the means to achieve them both.
Credit: Wikipedia - Quality_managementMy personal feeling is that this is how any further improvement of the world will be done: by individuals making Quality decisions and that’s all. God, I don’t want to have any more enthusiasm for big programs full of social planning for big masses of people that leave individual Quality out. These can be left … Continue reading Only Individuals Making Quality Decisions Will Improve the World Robert M. Pirsig
Without dialogue, we extinguish ideas, we cover up wrongdoing, the quality of our decision-making deteriorates and our engagement plummets. Credit: Megan Reitz Source: Megan Reitz website homepage 31 Oct 2019Posts where this quotation is embedded A Knowledge Café at Viva What are the future possibilities for the Kuwaiti Mobile Telecoms Industry? Al Jazeera Cafe An interesting experiment … Continue reading Without Dialogue Megan Reitz
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. Credit: Stephen Covey Comment: Covey’s principle reinforces a key idea in Conversational Leadership: continuous improvement thrives when relationships are strong, and strong relationships are built through open, intentional conversations.Source: Covey … Continue reading A Cardinal Principle of Total Quality Escapes Too Many Managers Stephen Covey
Turn Monologues Into Dialogues Speak with Less Conviction Close Pop-up all posts in this chapter Take responsibility for the conversation: A few participants dominate many conversations, and as a result, there is no real engagement or energy in the discussion. How can this be resolved? The solution is for us all to take responsibility for … Continue reading Take Responsibility for the Conversation ** We all need to take responsibility for the quality of our conversations
