My personal feeling is that this is how any further improvement of the world will be done: by individuals making Quality decisions and that’s all. God, I don’t want to have any more enthusiasm for big programs full of social planning for big masses of people that leave individual Quality out. These can be left alone for a while. There’s a place … | Robert M. Pirsig Continue reading Only Individuals Making Quality Decisions Will Improve the World Robert M. Pirsig
Without dialogue, we extinguish ideas, we cover up wrongdoing, the quality of our decision-making deteriorates and our engagement plummets. | Megan Reitz Continue reading Without Dialogue Megan Reitz
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. | Stephen Covey Continue reading A Cardinal Principle of Total Quality Escapes Too Many Managers Stephen Covey
Turn Monologues Into Dialogues Speak with Less Conviction Close Pop-up all posts in this chapter What’s the Vibe? Please be patient as this may take up to a minute to load… Close Take responsibility for the conversation: A few participants dominate many conversations, and as a result, there is no real engagement or energy in … Continue reading Take Responsibility for the Conversation ** We all need to take responsibility for the quality of our conversations
