Tag: feedback


Wikipedia Entry: feedback

Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop. The system can then be said to feed back into itself. The notion of cause-and-effect has to be handled carefully when applied to feedback systems:

Simple causal reasoning about a feedback system is difficult because the first system influences the second and second system influences the first, leading to a circular argument. This makes reasoning based upon cause and effect tricky, and it is necessary to analyze the system as a whole. As provided by Webster, feedback in business is the transmission of evaluative or corrective information about an action, event, or process to the original or controlling source.

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Conversational Continuous Self-improvement ** Making ongoing incremental improvements to our conversations

The Art of Navigating Conversations Difficult Conversations Close Pop-up all posts in this chapter What is conversational continuous self-improvement? We can improve our conversational abilities through the process of conversational continuous self-improvement.  Our goal is to become more effective and confident in our ability to communicate with others. How can we continuously improve our conversational … Continue reading Conversational Continuous Self-improvement ** Making ongoing incremental improvements to our conversations

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Focus Group Café An improvement on traditional focus groups?

Collective Sense-making Café ** Ideation Café Close Pop-up all posts in this chapter There are several ways to obtain people’s opinions and feedback. Surveys, interviews, and focus groups are three of the most common. The Focus Group Café is another possibility. Surveys The first method is the ubiquitous questionnaire or survey form. They are convenient … Continue reading Focus Group Café An improvement on traditional focus groups?

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Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys

Intimate Conversations Equinor Management Training Cafés Close Pop-up all posts in this chapter Customer satisfaction surveys often rely on brief, limited questions that don’t capture the whole picture. This method can lead to overlooked feedback and biased responses. The Hong Kong MTR has a more engaging approach: it sets up coffee booths and special carriages … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys