Make time to talk: One of the reasons we frequently give for not taking a more conversational approach to our work or life is a lack of time. Some of us even see conversation as a waste of time, but lack of time is just an excuse.
Give me six hours to chop down a tree, and I will spend the first four sharpening the axe.
Credit: Abraham Lincoln
The time invested in conversation almost always has a payback and saves time in the longer term.
There is never enough time to do everything we would like to do in a day. The real issue is that conversation is not seen as essential and is thus not prioritized.
If we need to cut down a tree – taking the time to sharpen the saw is not a waste of time. It is an investment.
How much time is wasted in organizations every day because people repeat mistakes; do work that is not needed; do things the hard way when there are easier ways, and miss opportunities to do transformational things?
And worse, how much time is wasted when people do not know each other well, distrust each other, miscommunicate, compete and even fight and backstab each other?
Saving time
First, time can be saved by:
- Surfacing hidden problems and issues with Knowledge Cafés and breaking down silo-working.
- Running peer-assists to learn from others before starting a project. These need not be formal – just having a conversation with a project leader who has run a similar project in the past over coffee will pay dividends.
- Talking with someone face-to-face rather than emailing them may seem inefficient. Still, it can prevent problems when things are miscommunicated or misunderstood, and trust and relationships can be irreparably damaged.
- All these and more can save massive amounts of time in the longer term and frequently avoid the failure of projects or other endeavors.
No extra time needed
Second, much conversational work does not require additional time but takes a different approach. The following habits take little or no extra time:
- Making a meeting or a presentation more conversational.
- Taking a conversational approach to management training rather than a traditional lecture-based one.
- Convening a five-minute after-action review after a one-hour meeting.
- Talking to someone face-to-face or on the phone rather than emailing them.
- Speaking up in a meeting.
- Listening with the intent to improve thinking than the “intent to reply.”
- Eating lunch with people rather than taking a sandwich at your desk.
Time for strategic thinking
Third, Conversational Leadership, at its best, is about designing and convening conversations around critical business or strategic issues.
Don't use the excuse that you don't have time to talk.
If you value conversation, you will make time for it.
The payoff of making time to talk, involving everyone, and the engagement, accountability, and commitment that ensues is enormous.
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- Make time to talk.
- Save the excuses. It’s not about not having time to talk. It’s about making time. If it matters, you will make time.
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