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Knowledge Management (KM) is practiced through activities that support making sense of information, decision-making, strategy formulation and implementation, learning, creativity, and innovation.
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Tags: cognitive bias (28) | information (42) | knowledge (64) | knowledge management (63) | strategy (22) | thinking together (16)
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Organizations and individuals face increasing complexity and uncertainty. Relying on isolated knowledge limits understanding and leads to biased decisions. Sharing ideas and insights through conversation helps people make sense of information, solve problems, and adapt to change together.
Definition: knowledge management
Tag: knowledge management (63)
Knowledge Management is practiced through activities that support better decision-making, strategy-making, creativity, and innovation.
It’s about making better sense of the world, improved decision-making, strategy formulation, implementation, creativity, and innovation. This is something only human beings do. Computers can do none of these things.
You can make sense of things independently by reading, observing, and thinking. But as individuals, our capabilities are limited, and we have many biases and flaws in our thinking.
We must pool our minds and think together to make good sense of the world. We do this through conversation.
Chapter: Knowledge Management
- Introduction: Knowledge Management Knowledge Management is not an oxymoron
- Data, Information and Knowledge What's the difference?
- The Importance of Tacit Knowledge Tacit knowledge is knowledge that is difficult to transfer
- The Relationship Between Explicit Knowledge and Tacit Knowledge Explicit knowledge always has a tacit component
- The DIKW (data, Information, Knowledge, Wisdom) Pyramid Why the DIKW model falls short
- Knowledge Only Exists in the Mind Everything else is information
- Knowledge Is Not Power Our ability to influence people is power
- Knowledge and Information Management (KIM) Distinguishing Knowledge Management from Information Management
- The Four Levels of Knowledge Management The relation between Conversational Leadership and Knowledge Management
- Make Knowledge Management part of the business Strictly speaking, there is no such thing as a KM strategy
- Don’t Do Knowledge Management You respond to business problems & develop business opportunities using KM tools
- When Knowledge Management Means Kill Me When budgets tighten, KM is often the first to go
- Rethinking Knowledge Management Strategy Aligning knowledge efforts with real business needs
- From Knowledge to Agency Developing agency in a changing world - cultivating the capacity to act
- Why Incentives Undermine Knowledge Sharing A critique of traditional knowledge management thinking
- SharePoint Is Not a Knowledge Management System How software systems confuse information with knowledge
- Why Knowledge Management Systems Mislead Why the language pulls us toward technology
- Knowledge Management Is a Practice ** Sensemaking, conversation, and everyday practice
- Measures, Targets, Rewards and Punishments When a measure becomes a target, it ceases to be a good measure
- What Is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations
- Knowledge Management Is NOT About Delivering the Right Information to the Right People at the Right Time. Moving beyond classic KM thinking
- Ways of Knowing Ways of acquiring knowledge
- We Know So Much but Understand So Little It is through conversation we make sense of the world
- Is “Useless Knowledge” Useless? Maybe not if it makes things taste sweeter
- When Metaphors Get Knowledge Wrong Why common knowledge management terms mislead our thinking
Posts tagged with: knowledge management
Posts
- Carpe Diem – Seize the Day (Conversational Leadership Habits)
Seize the day everyone - Chatbots and Genai in Knowledge Management (Artificial Intelligence)
Chatbots are more than just question/answer machines - Conversational Leadership — Beyond Knowledge Management (Conversational Leadership)
Why Knowledge Management is not enough - Data, Information and Knowledge (Knowledge Management)
What's the difference? - Don’t Do Knowledge Management (Knowledge Management)
You respond to business problems & develop business opportunities using KM tools - From Mind to Information – the Role of AI in Knowledge Encoding (Artificial Intelligence)
The Evolution of Knowledge Encoding - Introduction: Knowledge Café (The Knowledge Café)
Improving decision-making, innovation, and collaboration - Introduction: Knowledge Management (Knowledge Management)
Knowledge Management is not an oxymoron - Knowledge and Information Management (KIM) (Knowledge Management)
Distinguishing Knowledge Management from Information Management - Knowledge Cafés at NASA (Knowledge Café Stories)
Identifying risk issues, and meaningful mitigation approaches - Knowledge Cafés at PSMA Australia (Knowledge Café Stories)
Using the Knowledge Café process to run a Knowledge Management Forum - Knowledge Is Not Power (Knowledge Management)
Our ability to influence people is power - Knowledge Management Is a Practice ** (Knowledge Management)
Sensemaking, conversation, and everyday practice - Knowledge Management Is NOT About Delivering the Right Information to the Right People at the Right Time. (Knowledge Management)
Moving beyond classic KM thinking - Knowledge Only Exists in the Mind (Knowledge Management)
Everything else is information - Make Knowledge Management part of the business (Knowledge Management)
Strictly speaking, there is no such thing as a KM strategy - Rethinking Knowledge Management Strategy (Knowledge Management)
Aligning knowledge efforts with real business needs - SharePoint Is Not a Knowledge Management System (Knowledge Management)
How software systems confuse information with knowledge - The Four Levels of Knowledge Management (Knowledge Management)
The relation between Conversational Leadership and Knowledge Management - Ways of Knowing (Knowledge Management)
Ways of acquiring knowledge - We Know So Much but Understand So Little (Knowledge Management)
It is through conversation we make sense of the world - When Knowledge Management Means Kill Me (Knowledge Management)
When budgets tighten, KM is often the first to go - When Metaphors Get Knowledge Wrong (Knowledge Management)
Why common knowledge management terms mislead our thinking - Why Incentives Undermine Knowledge Sharing (Knowledge Management)
A critique of traditional knowledge management thinking
Books
- Curious: the Desire to Know and Why Your Future Depends on It
by Ian Leslie (2014) - Knowledge Café: Create an Environment for Successful Knowledge Management
by Benjamin C. Anyacho - Leading Issues in Social Knowledge Management
by David Gurteen (2012)
People
- Dave Snowden
Management Consultant - John Hovell
Practitioner, speaker, and author in OD/KM strategies - Nancy Dixon
Researcher and consultant
Videos
- Conversational Leadership
David Gurteen, 2019 - Don’t Do Knowledge Management
David Gurteen, 2011
Quotations
- For All Our Knowledge, We Have No Idea What We’re Talking About
David Weinberger - Knowledge Is Not a Commodity to Be Stored and Retrieved
David Griffiths (2023) - Knowledge Management Is a Bullshit Issue
Michael Schrage - Knowledge Management Is Not Enough
David Gurteen - Knowledge Management Should Deal with the Evolutionary Possibilities of the Present
Dave Snowden - Knowledge Sharing Is Your Job. Do It!
Bob Buckman - Our Most Effective Knowledge Management Tool Is Conversation
Nancy Dixon - The Secret to Successful Knowledge Management
David Gurteen - There’s No Such Thing as Knowledge Management
Peter Drucker
Papers
- Knowledge Café’s, Informal Conversations, Sharing Teaching Best Practice
Desireé Cranfield, David Gurteen (2020) - Knowledge Sharing and Knowledge Cafés – a Case Study in Higher Education
Desireé J Cranfield, Isabella M Venter, Sue Evans, Ellen Spender - Societal Knowledge Management
David Gurteen (2021) - Teaching Innovation, Conversations, Community of Practice: Using Knowledge Cafe’s to Share Teaching Best Practice …
D.J. Cranfield, D. Gurteen (2020) - Ten Years in Knowledge Management
David Gurteen - The Issues at the Core of Ethical Decision-making and Leadership
Bruce Lloyd (2009) - The Nonsense of ‘knowledge Management’
Tom Wilson (2002)
Blog Posts
- Becoming Agile: an International Festival of Learning (26 – 29 April)
Henley Forum - Chatbots as an Aid to Critical Thinking
Reasoning and decision-making - Data, Information and Knowledge
Differentiating knowledge stuff - Do You Know What Oracy Is?
Oracy is the ability to speak persuasively - ECKM 25th European Conference on Knowledge Management
5-6 September 2024, Veszprém, Hungary University of Pannonia - Event: Global Bridging
KM/OD/D&I - Is Bill Gates a Force for Good or Evil?
Bill Gates and conspiracy theories - KM Global Network: KM Course 2022
Knowledge Management Advanced Methodologies - KM Summit Indonesia
Grand Hyatt Bali, Indonesia, 9 -11 January 2024 - Knowledge Alone Is Not Power or Is It?
Seems not everyone agrees - Knowledge Summit 2025 in Dublin
Trinity College Dublin 23 - 24 June - New Book: Creating Conversational Leadership
Aurthor: John Hovell - Societal Knowledge Management
Reflections on the Future - What Does Pope Francis Know About Knowledge Management?
Quite a lot it would seem - Will There Be a Knowledge Management Revival?
KM is a generation old
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