Introduction: Knowledge Management Knowledge Management is not an oxymoron

Organizations and individuals face increasing complexity and uncertainty. Relying on isolated knowledge limits understanding and leads to biased decisions. Sharing ideas and insights through conversation helps people make sense of information, solve problems, and adapt to change together.

Knowledge Management is practiced through activities that support better decision-making, strategy-making, creativity, and innovation.

It’s about making better sense of the world, improved decision-making, strategy formulation, implementation, creativity, and innovation. This is something only human beings do. Computers can do none of these things.

You can make sense of things independently by reading, observing, and thinking. But as individuals, our capabilities are limited, and we have many biases and flaws in our thinking.

We must pool our minds and think together to make good sense of the world. We do this through conversation.