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CHAPTER: Conversational Leadership Skills

Difficult Conversations Navigating emotionally challenging conversations

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A difficult conversation is unpleasant, one where we feel discomfort and awkwardness, such as asking our boss for a pay rise or confronting a neighbor. So how do we handle difficult conversations?

Definition: difficult conversations

A difficult conversation is a conversation that is emotionally challenging or uncomfortable. It often involves discussing a sensitive or delicate topic involving conflict, disagreement, or hurt feelings.

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Examples of difficult conversations include:

  • Discussing a difficult diagnosis.
  • Breaking up with a partner.
  • Addressing a problem with a friend.
  • Discussing an issue at work with a colleague or manager.

These conversations can be challenging because they require navigating complex emotions, managing expectations, and balancing honesty with sensitivity.

However, difficult conversations can also be necessary for resolving conflicts, addressing issues, and building stronger relationships.

A difficult conversation is different from an impossible conversation.

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This page is part of a blook on Conversational Leadership. Parts of this book have restricted access. You can learn more about the book and how to obtain full access on the home page.

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