Chapter: Conversational Environments


If a building doesn’t encourage [collaboration], you’ll lose a lot of innovation and the magic that’s sparked by serendipity.

So we designed the building to make people get out of their offices and mingle in the central atrium with people they might not otherwise see.

Credit: Steve Jobs

In this chapter, I explore the concept of conversational environments and how physical space impacts conversation.


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Introduction: Conversational Environments ** Designing places and spaces for good conversations

Walking Conversations ** Water Cooler Conversations ** Close Pop-up all posts in this chapter People are more productive when they’re alone … but they’re more collaborative and innovative when they’re together. Some of the best ideas come from pulling two different ideas together. Credit: Marissa Mayar Physical space has a huge impact on the way … Continue reading Introduction: Conversational Environments ** Designing places and spaces for good conversations

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Water Cooler Conversations ** Casual chat or gossip in the workplace

Introduction: Conversational Environments ** The Value of Hallway Conversations Close Pop-up all posts in this chapter In the office, the water cooler or coffee machine serves as a key gathering spot. Employees meet here for more than just a drink—they connect through casual conversations. These informal exchanges strengthen relationships, build camaraderie, and provide valuable insights, … Continue reading Water Cooler Conversations ** Casual chat or gossip in the workplace

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The Value of Hallway Conversations The magic of the hallway conversation lies in its spontaneity

Water Cooler Conversations ** Walking Conversations ** Close Pop-up all posts in this chapter Office hallways have traditionally been spaces for quick, informal exchanges among colleagues. However, these brief interactions often go underutilized. By embracing the potential of these spontaneous conversations, we can create opportunities for cross-departmental collaboration, inspiration, and problem-solving. Like watercoolers or coffee … Continue reading The Value of Hallway Conversations The magic of the hallway conversation lies in its spontaneity

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Walking Conversations ** Walking ...

The Value of Hallway Conversations Introduction: Conversational Environments ** Close Pop-up all posts in this chapter Next time you have a one-on-one meeting, make it into a “walking conversation”. Research shows that walking improves your creativity – never mind being good exercise, so take a walk and let ideas flow while you walk and talk. … Continue reading Walking Conversations ** Walking …