The Role of Conversation in Health Care Interventions Enabling sensemaking and learning

Abstract Background Those attempting to implement changes in health care settings often find that intervention efforts do not progress as expected. Unexpected outcomes are often attributed to variation and/or error in implementation processes. We argue that some unanticipated variation in intervention outcomes arises because unexpected conversations emerge during intervention attempts. The purpose of this paper … Continue reading The Role of Conversation in Health Care Interventions Enabling sensemaking and learning