Introduction: Conversation in the Age of AI Artificial intelligence

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We are living in an era where artificial intelligence is not just a tool but an active participant in human conversation. AI-driven systems like ChatGPT, voice assistants, and conversational bots are increasingly integrated into our daily interactions—shaping customer service, coaching, brainstorming sessions, and even leadership dialogues. This is not merely a technological shift; it is a fundamental change in how we communicate, make decisions, and redefine the nature of dialogue itself.

Conversational Leadership recognizes that the way we engage in dialogue shapes our relationships, organizations, and societies. When AI enters the conversational space, it raises profound questions:

Can AI truly engage in meaningful dialogue, or does it merely simulate conversation convincingly enough to create an illusion of understanding?

How does AI’s growing presence influence trust, authenticity, and the ability to lead through conversation?

And, critically, how does AI affect the dynamics of leadership when listening, emotional intelligence, and adaptive dialogue are at the core of effective leadership?

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