Connect, Connect, Connect Mireille Jansma, Jurgen Egges and Phil Lenir (2011)

Creating a new approach to leverage social, collaborative, and emergent organizational learning. This case study describes a partnership between ING Business School (IBS) and CoachingOurselves (CO) in 2010.

Executive Summary

This case study describes an ongoing partnership between ING Business School (IBS) recently renamed the ING Bank Academy and CoachingOurselves (CO) that began in January 2010. It focuses not on a single learning intervention but rather on the evolution of a continually and broadly expanding application of CO learning philosophies and materials to a wide range of IBS development programs that serve all of ING’s leaders, managers, and employees.

CoachingOurselves provides a library of topics intended for 6 to 8 managers to read and discuss in group sessions. IBS partnered with CO initially to use a few topics, but the success of CO as a tool that fosters social, collaborative, and emergent learning that leads to meaningful improvements in management performance and engagement, along with its low-cost, modular topics, and immediate relevance, has led IBS to broadly incorporate CO into many of its learning initiatives.

Authors

Mireille Jansma, Jurgen Egges and Phil Lenir.

Paper

•  Knowledge Cafés at ING Bank, Netherlands Connect, connect, connect