The Neurochemistry of Positive Conversations Judith E. Glaser and Richard D. Glaser (2014)

Harvard Business Review: The Neurochemistry of Positive Conversations by Judith E. Glaser and Richard D. Glaser (2014)

This article explains how negative conversations and critiques stick with us longer than positive feedback. This is due to the stress hormone cortisol, released when we face criticism or rejection.

Cortisol impairs thinking and memory. Positive interactions release oxytocin, which improves connection and collaboration, but this fades faster.

The authors argue leaders should be mindful of limiting behaviors that increase cortisol and boost those that elevate oxytocin to improve conversational intelligence. They provide an example of a leader who changed his communication style to be more inclusive and supportive, resulting in better team performance.

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