Conversation Is the Single Greatest Learning Tool in Your Organization William O'Brien

Conversation is the single greatest learning tool in your organization — more important than computers or sophisticated research.

As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.

But when we face contentious issues — when there are feelings about rights, or when two worthwhile principles come in conflict with one another — we have so many defense mechanisms that impede communications that we are absolutely terrible.

Credit: William O’Brien