Conversation is the single greatest learning tool in your organization — more important than computers or sophisticated research.
As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.
But when we face contentious issues — when there are feelings about rights, or when two worthwhile principles come in conflict with one another — we have so many defense mechanisms that impede communications that we are absolutely terrible.
Credit: William O’Brien
Image Credits: Pixabay
(Pixabay)Join one of my upcoming Knowledge Cafés or workshops and explore Conversational Leadership in practice.
Engage in thoughtful conversation, challenge assumptions, and connect with others working in knowledge, leadership, and organisational change.