Conversation in Hong Kong A Knowledge Café with eight speakers

Passion at the Gurteen Knowledge Café Gurteen Knowledge Café: Entrenched and Entrained Thinking Close Pop-up all posts in this chapter In 2011, I participated in the Hong Kong Knowledge Management Society’s annual conference at the Langham Place Hotel in Mongkok, Hong Kong. Interestingly, they asked me to help them turn the conference into a Knowledge … Continue reading Conversation in Hong Kong A Knowledge Café with eight speakers

Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys

Intimate Conversations Equinor Management Training Cafés Close Pop-up all posts in this chapter Customer satisfaction surveys often rely on brief, limited questions that don’t capture the whole picture. This method can lead to overlooked feedback and biased responses. The Hong Kong MTR has a more engaging approach: it sets up coffee booths and special carriages … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys