A Gurteen Knowledge Café that I ran at the KMPAP 2006 conference in the Knowledge Management Research Centre, The Hong Kong Polytechnic University, in 2006. This video is 40 minutes long and captures a whole Café. It is slightly unusual in that I hosted it with a colleague Raksha Sukhia. Some of the small group … Continue reading Gurteen Knowledge Café: KMPAP 2006 in Hong Kong Hong Kong, 2006
Passion at the Gurteen Knowledge Café Gurteen Knowledge Café: Entrenched and Entrained Thinking Close Pop-up all posts in this chapter In 2011, I participated in the Hong Kong Knowledge Management Society’s annual conference at the Langham Place Hotel in Mongkok, Hong Kong. Interestingly, they asked me to help them turn the conference into a Knowledge … Continue reading Conversation in Hong Kong A Knowledge Café with eight speakers
Intimate Conversations Equinor Management Training Cafés Close Pop-up all posts in this chapter Customer satisfaction surveys often rely on brief, limited questions that don’t capture the whole picture. This method can lead to overlooked feedback and biased responses. The Hong Kong MTR has a more engaging approach: it sets up coffee booths and special carriages … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys