Source: Covey on Quality (paper)A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
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This quotation is part of a blook on Conversational Leadership. It is one of many quotations that have influenced my thinking on the subject. Parts of this blook have restricted access. You may browse the pages open to you, but you will need to register and be approved before you can login and access the full site. When you register, you may also sign-up to receive a quotation of the day by email.
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