Gurteen Knowledge Letter
Issue 293 – November 2024
At a recent WorldValues Day Crossroads Café focused on intergenerational dialogue, I discussed the future of democracy with young people. The issue of disinformation came up, particularly its impact on voting. Some participants believed that providing accurate information could solve the problem, a view tied to the “knowledge deficit model”—the idea that better information leads to better decisions.
However, research shows that people’s beliefs are shaped by emotions, social environments, and experiences, not just facts. Once beliefs are formed, people seek information that confirms them—confirmation bias—and often justify their beliefs rather than change them when faced with conflicting facts. This explains why simply offering accurate information is rarely enough to change minds.
This tendency to post-rationalize our views rather than adjust them based on new facts poses a significant challenge for humanity as we navigate the complexities of democratic decision-making, where informed choices are crucial.
Contents
- The Power of Obliquity
Why indirect paths often lead to better outcomes in a complex world - Creating a Lecture in Your Own Artificial Voice
Using text-to-speech tools - The Human Age
How humans have shaped Earth's environment in unexpected ways - From Hate to Understanding
How Özlem Cekic used dialogue to transform hostility into empathy - Transforming Knowledge Capture
How AI is changing the way we capture knowledge - Enhancing Critical Thinking
Using chatbots to explore new perspectives and deepen understanding - Help Keep My Work Alive
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The Power of Obliquity
Why indirect paths often lead to better outcomes in a complex world
In our complex and unpredictable world, direct approaches to achieving our goals often fall short. Instead, embracing obliquity—an indirect, adaptive path—can lead to more meaningful success. By staying flexible, learning from challenges, and focusing on values rather than fixed outcomes, we allow creative solutions to emerge. This indirect route helps us achieve our ambitions in ways that rigid plans cannot anticipate. You can learn more about obliquity and its value in navigating complexity in my blook.
Creating a Lecture in Your Own Artificial Voice
Using text-to-speech tools
I have been experimenting with AI tools like NotebookLM, ElevenLabs, and PDFToAudio to create podcasts and lectures in my own voice. If you're looking to generate an audio lecture from a text or PDF file at low cost, here's a simple and effective approach. For details, see my full tutorial here.
The Human Age
How humans have shaped Earth's environment in unexpected ways
We humans have existed for only about 200,000 years. Yet, our impact on Earth is so profound that scientists propose a new epoch—the Anthropocene—to mark this period of significant human influence on the planet’s geology and ecosystems.
One fascinating story is how the Little Ice Age in the 1600s may have been partially triggered by reforestation in the Americas. After European diseases devastated indigenous populations, abandoned farmland gave way to forests, absorbing carbon dioxide and contributing to global cooling. This glimpse into our unintended environmental impact highlights the depth of our connection to Earth’s systems. You can learn more in my blook
From Hate to Understanding
How Özlem Cekic used dialogue to transform hostility into empathy
Özlem Cekic, a former Danish politician, faced hate for her background as a Muslim immigrant. Instead of responding angrily, she invited her critics for conversations over coffee, turning hostility into understanding. Her story demonstrates the transformative power of dialogue and how open conversation can bridge divides, making her a powerful example of Conversational Leadership in action. Discover how empathy and conversation can break down barriers and change hearts in my blook.
Transforming Knowledge Capture
How AI is changing the way we capture knowledge
Encoding knowledge into information has long been challenging, particularly when capturing tacit knowledge—insights based on personal experience and intuition. Traditional methods like writing or recording often fail to preserve these subtleties.
However, AI tools are revolutionizing how we record, transcribe, and process knowledge, making preserving explicit and tacit knowledge easier. With advanced speech-to-text technology and generative AI, organizations can now capture valuable insights more efficiently, enhancing the accessibility and usability of information and transforming how we share and apply knowledge. You can read more here in my blook.
Enhancing Critical Thinking
Using chatbots to explore new perspectives and deepen understanding
Chatbots can be powerful tools for developing our critical thinking skills, especially when exploring different perspectives. One effective approach is to ask the chatbot to play “Devil’s Advocate,” allowing it to present counterarguments or alternative viewpoints. Doing this encourages us to look at an issue from multiple angles, deepening our understanding. As we engage in this back-and-forth, we can reflect, question assumptions, and grow a well-rounded perspective. Let’s explore how we can use chatbots creatively to enhance our critical thinking.
Help Keep My Work Alive
For almost 25 years, I’ve been sharing the Gurteen Knowledge Letter each month, and many of you have been reading it for five years or more. My Knowledge Café also reached a milestone, celebrating its 20th anniversary in September 2022.
If my work has made a difference to you, I’d be grateful if you could consider supporting it. A small monthly donation or any one-off contribution would greatly help cover some of my website hosting costs.
Thank you to the 50+ patrons who already support me – your generosity means a lot.
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Gurteen Knowledge Letter
The Gurteen Knowledge Letter is a free monthly email newsletter designed to inspire thinking around Conversational Leadership and Knowledge Management. You can explore the archive of past issues here.
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David Gurteen
Gurteen Knowledge
Fleet, United Kingdom
