You can adapt the Knowledge Café process in a variety of ways in keeping with the Café principles. You can also put the Café to a multiplicity of different business purposes. This series of Knowledge Cafés ran by NASA was used to identify risk issues and how to mitigate those risks. The process was modified … Continue reading NASA Knowledge Cafés to identify risks Identifying risk issues, and meaningful mitigation approaches
The Knowledge Café can be a powerful way to bring people together from different organizations, even competitors to talk about their shared interests and concerns such as in this story. I ran a Knowledge Café in 2012 for 20 CEOs and senior executives from leading telecommunications companies in Kuwait including Zain, Wataniya Telecom, Gulf net, Fast-telco, Zajil … Continue reading A Knowledge Café at Viva * What are the future possibilities for the Kuwaiti Mobile Telecoms Industry?
The Knowledge Café is a simple but flexible, conversational method that almost anyone can run. You do not need to be a professional facilitator. The Café at its simplest brings a group of people together to have a conversation on a topic of mutual interest to understand better an issue but it can be adapted … Continue reading Introduction: Knowledge Café ** Surfacing collective knowledge
An Engagement Café is a form of Knowledge Café designed to help people engage with an issue such as a new policy or procedure. The problem Individuals and work groups in organizations, frequently write policy documents and document processes or procedures. They set out principles by which people should work. They set out strategies and … Continue reading Engagement Café * Conversation is king. Content is just something to talk about.
There are a number of questions that should be considered when designing a Knowledge Café before actually running it. Not all of them are applicable to every situation and they should be reflected on and refined iteratively, not in strict sequence. What is the purpose of the Café? The place to start is to clearly … Continue reading Knowledge Café: Design checklist * Knowledge Cafés should be thoughtfully designed
An Idea Campaign Café is a conversational method that you can use to solicit ideas on a particular issue, problem or opportunity for which you are looking for creative suggestions. It draws upon the conversational power of the Idea Café (a variant of the Knowledge Café) and the Randomised Coffee Trial processes. Background Many organizations use suggestion boxes to … Continue reading Idea Campaign Café * A series of focused conversations to generate ideas
There are a number of different roles played by the participants in a Knowledge Café. Not all of these roles are always needed, and some roles can be played by the same person. Theses are the roles: Café Owner The Café Owner is the person who has an issue or a problem and requests or … Continue reading Knowledge Café: Roles ** There are a number of different Knowledge Café players
The Knowledge Café can play a central role in both the formulation, communication and execution of an open or adaptive strategy. There is no prescription in applying the Knowledge Café to open/adaptive strategy making. The idea is to take a more conversational approach to the interactions that help formulate and execute a strategy compared to more … Continue reading The role of the Knowledge Café in open/adaptive strategy ** An ideal tool to help implement open strategy
You may trigger or provoke Knowledge Café conversations in one of a number of ways depending on the purpose of the Café. In general, the process takes two parts: setting the context posing a powerful question. Setting the context A speaker sets the context – maybe two or three speakers each presenting without PowerPoint slides for … Continue reading Knowledge Café: Triggering the conversation ** There are a number of ways in which you can trigger the conversation
The role of the Knowledge Café host is an important one. Their job is to facilitate lightly the conversational process that is the core of the Café. The success or failure of a Café is in their hands. The first point to make is that a Café host does not need to be a professional facilitator. And although … Continue reading Knowledge Café: The host * The role of the Knowledge Café host
A meeting is a gathering of two or more people that has been convened for the purpose of achieving a common goal through verbal interaction, such as sharing information or reaching agreement. Meetings may occur face to face or virtually, as mediated by communications technology, such as a telephone conference call, a skyped conference call … Continue reading A Knowledge Café is a gathering ** It is not a meeting
In 2006, I ran knowledge sharing workshop for an international organization in Zurich. As part of the workshop, I ran a Knowledge Café. In many earlier open Cafés, I had talked a little about knowledge sharing and posed the question: “What are the barriers to knowledge sharing and how might you overcome them?” This question … Continue reading Knowledge Café in Zurich, Switzerland ** The Knowledge Café has empowered our staff to speak up and take the initiative
This is an interesting research paper by Shawren Singh, published in the April 2017 issue of The Electronic Journal of Business Research Methods that describes how the Knowledge Café can be adapted to refine a theoretical conjecture. The Knowledge Café as a research technique Shawren Singh School of Computing University of South Africa Roodepoort, Gauteng firstname.lastname@example.org … Continue reading The Knowledge Café as a Research Technique * Refining a theoretical conjecture with the Knowledge Café
In November 2015, I designed and ran a Knowledge Café for about 100 managers at Johnson & Johnson in Cork, Ireland. I do not run Cafés for more than 24 people, 30 at the most but this was to be part of an all-day networking event of 100 managers. I could either not do it, … Continue reading Knowledge Cafés at Johnson & Johnson Running several Knowledge Cafés concurrently