Gurteen Knowledge Cafe: KMPAP Conference, Hong Kong, 2006 A Gurteen Knowledge Café that I ran at the KMPAP 2006 conference in the Knowledge Management Research Centre, The Hong Kong Polytechnic University, in 2006. This video is 40 minutes long and captures a whole Café. It is slightly unusual in that I hosted it with a … Continue reading Gurteen Knowledge Café: KMPAP 2006 in Hong Kong Hong Kong, 2006
In 2011, I participated in the Hong Kong Knowledge Management Society’s annual conference at the Langham Place Hotel in Mongkok, Hong Kong. Interestingly, they asked me to help them turn the conference into a Knowledge Café. You may not consider turning a 1-day conference into a Knowledge Café too outlandish, but it is a hard … Continue reading Conversation in Hong Kong A Knowledge Café with eight speakers
There are better ways of collecting customer feedback than form filling, question asking, surveys, or interviewing. Here is a wonderful application of Café principles from the Hong Kong Mass Transit Railway Corporation (MTR). Have you ever been stopped on a station concourse by someone with a clipboard who asks if you would like to ask … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys