Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys

There are better ways of collecting customer feedback than form filling, question asking, surveys, or interviewing. Here is a wonderful application of Café principles from the Hong Kong Mass Transit Railway Corporation (MTR). Have you ever been stopped on a station concourse by someone with a clipboard who asks if you would like to ask … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys