Conversational Continuous Self-improvement ** Making ongoing incremental improvements to our conversations

What is conversational continuous self-improvement? We can improve our conversational abilities through the process of conversational continuous self-improvement.  Our goal is to become more effective and confident in our ability to communicate with others. How can we continuously improve our conversational skills? Regular practice: We can set aside time to have conversations with people in … Continue reading Conversational Continuous Self-improvement ** Making ongoing incremental improvements to our conversations

Focus Group Café An improvement on traditional focus groups?

There are several ways to obtain people’s opinions and feedback. Surveys, interviews, and focus groups are three of the most common. The Focus Group Café is another possibility. Surveys The first method is the ubiquitous questionnaire or survey form. They are convenient and inexpensive to administer. Most people hate completing such forms and do it … Continue reading Focus Group Café An improvement on traditional focus groups?

Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys

There are better ways of collecting customer feedback than form filling, question asking, surveys, or interviewing. Here is a wonderful application of Café principles from the Hong Kong Mass Transit Railway Corporation (MTR). Have you ever been stopped on a station concourse by someone with a clipboard who asks if you would like to ask … Continue reading Hong Kong MTR Coffee Evenings and Liaison Trains An improvement over traditional customer surveys