An Engagement Café is a form of Knowledge Café designed to help people engage with an issue such as a new policy or procedure. The problem Individuals and work groups in organizations, frequently write policy documents and document processes or procedures. They set out principles by which people should work. They set out strategies and … Continue reading Engagement Café * Conversation is king. Content is just something to talk about.
One of the reasons that people frequently give for not taking a more conversational approach to their work is the lack of time. Some even see it as a waste of time. Lack of time is a myth. The time invested in conversation almost always has a payback and saves time in the longer term. … Continue reading Make time to talk * The lack of time for conversation is a myth
One of the fundamental philosophies underpinning Conversational Leadership is the need to stop talking at people and to start to talk with them. We need to give fewer presentations and convene more conversations. This philosophy particularly applies to sales situations whether we are trying to sell a product or service to a potential customer or an … Continue reading Sales Café ** Create great conversations instead of pitching your product
Whether it is our educational systems or the presentations we give at conferences, we focus far too much on filling people’s heads with content. It is not an effective way of teaching. We need to inspire people to learn for themselves, not attempt to fill their heads with stuff. Plutarch understood this, almost 2,000 years … Continue reading The mind is a fire to be kindled ** Not a vessel to be filled
In each and every Café conversation regardless of the purpose or the topic of conversation there are always the following personal outcomes that are taken way in people’s heads: Deeper understanding of the issues discussed Deeper insight into other people’s perspectives Better appreciation of your own point of view Improved relationships Deeper engagement, personal accountability … Continue reading Knowledge Café outcomes ** The outcomes are what you take away in your head
Organizations live or die in the swarm of daily interchange — in complimenting and criticizing, passing and retaining information, smiling and frowning, asking and answering, demanding and resisting, controlling and consenting. What injects meaning into one’s work is derived neither from the individual alone, nor environmental forces, but from participation in the swarm. Credit: Kenneth … Continue reading Engagement ** Organizations live or die in the swarm of daily interchange
People often ask me “How do we make people share?” or “How so we make people adopt social tools?” or more generally “How do we make people more engaged?”. That little word “make” comes up time and time again. It’s so obvious when it does, and I wince every time I hear it. And even when … Continue reading We must stop doing things to each other ** And start to work together
One of the biggest mistakes we make when trying to instigate change in an organization is to attempt to change other people. We identify the problems, create the strategies and plans to implement a so-called solution and then try to “sell it” to people. We seek “buy-in”. By and large, though, all we get is … Continue reading Ownership, not buy-in * To build community, we need to move from buy-in to ownership