One of the fundamental philosophies underpinning Conversational Leadership is the need to stop talking at people and to start to talk with them. We need to give fewer presentations and convene more conversations. This philosophy particularly applies in sales situations whether we are trying to sell a product or service to a potential customer or an … Continue reading Sales Café Create great conversations instead of pitching your product
An Engagement Café is a form of Knowledge Café designed to help people engage with an issue such as a new policy or procedure. The problem Individuals and work groups in organizations, frequently write policy documents and document processes or procedures. They set out principles by which people should work. They set out strategies and … Continue reading Engagement Café * Conversation is king. Content is just something to talk about.
In each and every Café conversation regardless of the purpose or the topic of conversation there are always the following personal outcomes that are taken way in people’s heads: Deeper understanding of the issues discussed Deeper insight into other people’s perspectives Better appreciation of your own point of view Improved relationships Deeper engagement, personal accountability … Continue reading Knowledge Café outcomes The outcomes are what you take away in your head
One of the biggest mistakes we make when trying to instigate change in an organization is to attempt to change other people. We identify the problems, create the strategies and plans to implement a so-called solution and then try to “sell it” to people. We seek “buy-in”. By and large, though, all we get is … Continue reading Ownership, not buy-in * To build community, we need to move from buy-in to ownership