Human knowledge only exists in the human mind * Everything else is information

In everyday language, the words “knowledge and “information” are used loosely and interchangeably. Knowledge is often defined in rather nebulous or philosophical terms such as “justified true belief” which Is practically not very helpful. Or it is defined like this: Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides … Continue reading Human knowledge only exists in the human mind * Everything else is information

What is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations at work

It was Peter Drucker who first introduced the term “Knowledge Worker” in his book Landmarks of Tomorrow in 1959. But what is a Knowledge Worker? Every knowledge worker in modern organization is an “executive” if, by virtue of his position or knowledge, he is responsible for a contribution that materially affects the capacity of the … Continue reading What is a Knowledge Worker? A knowledge worker is someone whose job entails having really interesting conversations at work

Let’s have more interesting conversations It's our job

In the book the The ClueTrain Manifesto, David Weinberger says: Business is a conversation because the defining work of business is conversation – literally. And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations. It’s always struck me that David didn’t say productive conversations or conversations with “hard outcomes” – he … Continue reading Let’s have more interesting conversations It’s our job

Sharing Knowledge through Face-to-Face Conversation * Is how knowledge is best shared

Knowledge is laid down in long-term memory in our minds from experience and years of study and informal learning. Knowledge only exists in the human mind. We are not entirely sure how it is stored, but we know that it is not stored as a list of questions and answers as you might find in a … Continue reading Sharing Knowledge through Face-to-Face Conversation * Is how knowledge is best shared

We know so much but understand so little Through conversation we make sense of the world

Knowledge Management tends to focus on the management of information in the belief that if we have more information, better quality information, and more accessible information, then we will do our jobs better. This belief is simply not true. We need more. Let’s say we had perfect information – stored in a single, enormous, readily … Continue reading We know so much but understand so little Through conversation we make sense of the world