Albert Mehrabian never claimed the evidently false assertion that 93% of our communication is nonverbal.
I would be surprised if you have not heard the statement, often in a training course or at a conference that when we communicate:
- 55% of the message is conveyed by our body language
- 38% is conveyed by the tone of our voice
- and only 7% is conveyed by our actual words
Non-verbal signals play a role in communication but they are not more important than the words but when words and non-verbal messages are in conflict, people believe the non-verbal every time
- Article: The Mehrabian Myth by Eric Bergman
- Blog Post: Debunking the Debunkers — the Mehrabian Myth Explained (Correctly) by Nick Morgan
- Article: THE MEHRABIAN MYTH by edoMidas
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