Conversations frequently take place spontaneously in various contexts with little or no thought as to who should be involved or how they should be convened or managed.
Spontaneous conversations are valuable but for some issues, it makes better sense to take a more formal, structured approach.
Designing such meetings is the role of the conversation architect.
A conversation architect designs powerful, often strategic conversations.
Conversation architects design powerful, often strategic conversations that need to take place in an organization. They determine the questions to trigger them and design the processes to convene and host them.
They also often identify, convene and host the conversations themselves.
Managers and the natural leaders in an organization are in the best position to take on the role of conversational architect to hold effective strategic conversations though mostly they lack the knowledge and skills to do this.
This is where Knowledge Managers have a tremendous opportunity to have a strategic impact on the organization. They are the natural conversational leaders and architects in any organization.
- Blog Post: The Power of the Conversation Architect to Address Complex, Adaptive Challenges by Nancy Dixon
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