The Knowledge Café is more a state of mind than it is a fixed process. It is a way of viewing the world through a conversational lens. It is about looking at any organizational process or activity and asking: How can I apply the Knowledge Café philosophy and principles to make this task more effective … Continue reading Introduction: Knowledge Café Applications ** The Knowledge Café is more a state of mind than it is a fixed process
A powerful application of the Knowledge Café is to use the process as the backbone of a reading group, reading circle or book discussion club. Book discussion clubs are limited in size to 12 to 16 people, and members meet about once a month to discuss a variety of books depending on their interests. If … Continue reading Reading Group Café * A reading group, reading circle or book discussion club
Collective (Conversational) Sensemaking How do we make sense of the world? We can think things through on our own, but there are problems with the internal conversations we have in our heads. We are full of biases, emotions, and blind-spots. We are arrogant; we think we understand far more than we do. We have a … Continue reading Collective Sensemaking Café ** The Knowledge Café is a powerful collective sensemaking tool
An Engagement Café is a form of Knowledge Café designed to help people engage with an issue such as a new policy or procedure. The problem Individuals and work groups in organizations, frequently write policy documents and document processes or procedures. They set out principles by which people should work. They set out strategies and … Continue reading Engagement Café * Conversation is king. Content is just something to talk about.
Resources Blog Post: Stimulating Conversation And The Marketing Cafe by Andrew Armour Blog Post: On Cafe Conversations, Connections & Collaboration by Andrew Armour Blog Post: Book Review – A More Beautiful Question by Warren Berger. Part One by Andrew Armour Blog Post: A More Beautiful Marketing Question? Part Two by Andrew Armour [Status: stub] Photo … Continue reading Marketing Café ** Holding marketing conversations
One of the fundamental philosophies underpinning Conversational Leadership is the need to stop talking at people and to start to talk with them. We need to give fewer presentations and convene more conversations. This philosophy particularly applies to sales situations whether we are trying to sell a product or service to a potential customer or an … Continue reading Sales Café ** Create great conversations instead of pitching your product
A Future Café is a form of Knowledge Café designed to explore trends and issues that shape, influence or in some way impact the future. The Purpose A Future Café is not about making decisions or reaching consensus. The value of a Future Café is in getting the participants to engage with an issue and to … Continue reading Future Café * Explore trends and issues that shape, influence and impact the future
An Idea Café is a conversational method used to solicit ideas on a particular issue, problem or opportunity for which you are looking for creative suggestions. It is an adaptation of the Knowledge Café and avoids many of the criticisms of the traditional brainstorm process. Capturing stuff during a Knowledge Café. Resources Article: Groupthink: The brainstorming myth by … Continue reading Idea Café * A conversation to solve problems or generate ideas
An Idea Campaign Café is a conversational method that you can use to solicit ideas on a particular issue, problem or opportunity for which you are looking for creative suggestions. It draws upon the conversational power of the Idea Café (a variant of the Knowledge Café) and the Randomised Coffee Trial processes. Background Many organizations use suggestion boxes to … Continue reading Idea Campaign Café * A series of focused conversations to generate ideas
How many times have you taken part in a meeting to make a decision about an issue where they have been two factions in the room? The first camp has already made up their minds what the decision should be and see the meeting as a means of coercing the others in the room to … Continue reading Decision Making Meetings ** Using the Knowledge Café to make better decisions
The purpose of a Questionstorm Café is not to come up with ideas but to generate questions. Designing a Café to come up with lots of powerful questions around a problem, a challenge or an issue is a creative way of provoking people’s thought processes and ultimately coming up with deeper insights or better ideas on … Continue reading Question Storming Café ** Questions can be more powerful than answers at times
Background A few years ago the Norwegian oil company Statoil developed an interesting way of using the Knowledge Café in their management training. I feel it is such a powerful application of the Café that I will explain the process here. The example they shared with me a the time was how they had used … Continue reading The Knowledge Café as a management training tool * You learn when you talk
There are many ways to obtain people’s opinions and their feedback. Let’s look at three of the most common. Surveys The first is the ubiquitous questionnaire or survey form. It’s cheap and convenient but not that effective. Most people hate completing such forms and so do it quickly without much thought or reflection. To add to … Continue reading Focus Group Café ** An improvement on traditional focus groups?
The Knowledge Café is an ideal way to close a conference. You can run one in as little as 1 hour. [Status: stub – expand on this and explain how the Cafe can be used to reflect on the learning from a conference at the end of day.] Last updated: 21st March, 2017 Continue reading Conference Café ** An ideal way to close a conference
[Status: work in progress – this is an old document based on some work I did for a client in 2009. It needs a complete review and rewrite.] The Business Purpose of an Innovation Café The core purpose of the Innovation Café (or iCafe) is to identify business issues – business objectives, business problems, opportunities … Continue reading Innovation Café ** The Café as an innovation tool