Introduction: Community * Members of a community care deeply about each other

Community is one of those soft, fuzzy words that in a business context many people do not understand and even find alienating. At one level, a community can be defined like this: A community is a group of people who share something in common. A community could be where you live (your local community); a … Continue reading Introduction: Community * Members of a community care deeply about each other

Communityship * A process of social influence in which everyone in a community exercises leadership

In an article in the Harvard Business Review, Rebuilding Companies as Communities, Henry Mintzberg talks about a concept of his called communityship. So what is communityship? Let’s start by talking about leadership – something with which we are familiar. Go Google leadership – there are a diversity of definitions. The one I like goes something … Continue reading Communityship * A process of social influence in which everyone in a community exercises leadership

Change the Conversation, Change the Culture Conversation defines the work culture and reinforces cultural norms

Organizational culture is the attitudes, customs, rituals, values and beliefs shared by the members of an organization that govern their behavior. Organizational culture is emergent. It is the result of the everyday interactions, behaviors, and conversations by the members of an organization. Culture is the way that we do things around here that we all … Continue reading Change the Conversation, Change the Culture Conversation defines the work culture and reinforces cultural norms

Trust is the life-blood of an organization Trust is an emergent property of multiple small interactions over time

The belief that someone is reliable, good or honest. Trust is the life-blood of an organization. Credit: Stephen Covey We trust people because they showed up when it wasn’t convenient, because they told the truth when it was easier to lie and because they kept a promise when they could have gotten away with breaking … Continue reading Trust is the life-blood of an organization Trust is an emergent property of multiple small interactions over time

Shared meaning * People understand each other’s perspectives well enough to accept them

What is shared meaning? The phrase is bandied about a lot, but little understood and rarely defined. Let’s take a look at it. There are two dimensions to the phrase. We use the same language We take for granted that our words convey exactly what we intend them to. This is a particularly misinformed assumption. I … Continue reading Shared meaning * People understand each other’s perspectives well enough to accept them

Ownership, not buy-in * To build community, we need to move from buy-in to ownership

One of the biggest mistakes we make when trying to instigate change in an organization is to attempt to change other people. We identify the problems, create the strategies and plans to implement a so-called solution and then try to “sell it” to people. We seek “buy-in”. By and large, though, all we get is … Continue reading Ownership, not buy-in * To build community, we need to move from buy-in to ownership